Implementation Engineer
Inflight Dublin is a world leader in the provision of Inflight Entertainment (IFE) content and digital solutions to 40+ clients worldwide, including both large and small airlines. The company’s vision is to be the global benchmark in passenger engagement and service enhancement, through delivering unmatched innovation and value. The company has two main business areas: Media Content and an on-board Wireless Technology platform, branded ‘Everhub’.
Beyond our industry-leading innovations, we are equally committed to creating a positive and engaging workplace where our team can thrive. Our office is conveniently located, and we offer a competitive benefits package, including an additional day of leave for your birthday. Our vibrant workplace culture features regular social events such as monthly pizza days, popular bake-offs, and early Friday finishes, all designed to create an enjoyable and engaging team environment.
As we continue to grow, we are seeking to hire an Implementation Technician to assist with the management of our technical assets (for example our Everhub Wireless Server) and to help with deliveries to clients.
The Role
We’re looking for Implementation Engineers to join our Team. If you are looking for a company you can learn from, an opportunity to make an impact or an insight into the Inflight Entertainment industry, this role is perfect for you.
Responsibilities:
Reporting to the Implementation Manager, the candidate will have the following responsibilities:
Develop Inflight Entertainment (IFE) systems for our international clients. This includes configuring the user interface passengers will use, and setting up the required entertainment content including movies, TV shows, games and publications.
Configure the and test the IFE system on our award winning Everhub server
Deliver the system to our airline clients around the world
Associated administration activities including assets management and tracking, co-ordinating hardware shipping receiving
Drive the Quality Assurance testing of client deliverables as required
Assist with creation of training documents for both clients and internal staff on new software release updates
Assist with preparation of application support manuals and reports
Provision of support to clients
Other tasks/projects as assigned by Manager
Full hands-on training will be provided for the role.
The Candidate
Our role focuses on both the people leading and the technical side. The ideal candidate will have the following -
Experience in use of IT systems (additional training will be provided as required)
Experience in Quality Assurance an advantage
Experience with web technologies and software development an advantage (Github, JSON, JavaScript)
Experience working with Linux operating systems.
Additional experience in networking will be useful.
Experience in Inventory Management asset management
Excellent attention to detail and organisational skills
Good working knowledge of Microsoft office suite
Experience with Atlassian Suite an advantage (JIRA, Confluence)
Experience with hardware maintenance an advantage
Good understanding of supply chain procedures
Confident communicator, both verbal and written
Ability to quickly develop (and nurture) relationships with suppliers and clients
Location
Role is based in our Dublin Office.
