At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Laboratory Administrator serves to support the smooth running of the Laboratory operation through providing a variety of administrative and Customer service-based assistance. The Laboratory Administrator’s responsibilities include handling Customer queries, sample retrieval and receipt, the send out of results, archiving and other general administrative tasks.
Duties
To perform as a key point of customer liaison for the Laboratory, supporting the timely and efficient handling of all daily queries and complaints; filtering and forwarding communications to the correct individuals and departments as necessary.
To ensure all queries generated through the Tullamore Laboratory Customer Service email address or via Customer Service Hotline are appropriately actioned and responded to in a timely and efficient manner.
To proactively contact customers to provide important updates on order status.
To oversee goods in for the Laboratory which will include retrieving Customer samples from a variety of locations around the campus.
To log routine Customer samples onto the LIMS system as per Customer test request paperwork, ensuring testing details are transcribed accurately to facilitate Laboratory testing and ultimately Customer satisfaction
Duties - cont'd
Support with the timely send out and close out of all Laboratory Customer orders to ensure On Time Delivery (OTD%) targets are achieved.
Receipting all consumables for the Laboratory, checking paperwork against delivered goods and handing over to the Senior Administrator.
To organize courier shipments and collections as required.
Undertake general office administrative duties including scanning, filing, archiving.
Undertake any additional tasks required as per business needs.
Education Degree
Required Experience
- Communication – Communicates in a clear and consistent way; fostering open communication, speaks truthfully, listens to others and values all opinions
- Service Delivery – Actively tries to anticipate the needs of the external and internal customer so that these needs are met and exceeded.
- Teamwork – Promotes team effectiveness and works well with others to create an environment of cooperation and trust.
- Problem Solving – Identifies problems and their solutions; analysing data and using initiative to select the best option from available resources.
- Attention to detail -Meticulous attention to detail in reviewing and completing paperwork and transcribing important information.
- Proactivity – Works on own initiative, ability to meet strict deadlines and meet targets, multi-task and prioritise competing demands.
- Excellent IT skills and knowledge of MS Word, MS Excel and PowerPoint.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 18,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
