About us
Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product manufacturers and sellers provide genius-level customer support and realize brilliant cost savings.
Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more.
The role
We’re looking for a Lead Solution Engineer to join our fast-growing SaaS startup. You’ll join and lead a lean, experienced Solutions Engineering team that support over 100 customers worldwide. As the Lead Solutions Engineer, you’ll take end-to-end ownership of customer integrations–from post-signature implementation to technical projects that drive adoption and long-term value.
This is a unique opportunity to build the foundation for Solution Engineering in the region—partnering with Customer Success, clients, Sales Engineering, Product, and Account Managers to drive business growth.
What You’ll Do
- Server as the primary technical point of contact for enterprise customers onboarding and beyond.
- Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
- Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
- Lead technical discovery sessions to gather integration requirements.
- Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.
- Provide clear technical documentation and guidance for internal and external stakeholders.
What We’re Looking For
- 5+ years experience with complex customer implementations and onboarding for enterprise customers (SaaS experience is required)
- Experience with CCaaS, UCaaS and/or conversational and voice AI are a big plus
- Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.
- Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python, Go). TypeScript is our core stack–experience is a plus, but willingness to learn is just as good.
- Experience working with enterprise platforms like Salesforce, HubSpot, and CMSs.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Comfortable managing multiple projects and shifting priorities in a dynamic environment.
- Strong interpersonal skills and ability to build trust with both clients and internal teams.
- Self-starter mindset–comfortable operating with autonomy in a fast-paced environment.
Our Core Values
Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way!
Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities.
Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions.
Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today.
Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.
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