Newtown Park Hotel Wexford, Neville Park Hotel Group
Position: Accommodation Porter
Purpose:
To ensure the highest standards of cleanliness and hygiene are maintained throughout all guest and staff areas of the hotel, contributing to an outstanding experience for our guests and a positive, efficient workplace for the team.
OUR VALUES IN ACTION
What Guides Us Each Day and at the core of everything we do is:
Care – We look after our guests and one another with kindness and respect.
Always Getting Better – We learn, grow, and challenge ourselves to improve.
Doing the Right Thing – We act with honesty and integrity, even when no one is watching.
Energy & Drive – We bring positivity and purpose to every shift.
KEY RESPONSIBILITIES
Guest Rooms & Public Areas
- Clean assigned guest rooms, bathrooms, balconies, corridors, and public/leisure areas to the highest standards using approved materials and equipment.
- Replenish guestroom amenities and supplies as per departmental standards.
- Provide turn-down service when required.
- Maintain service trolleys and ensure hallways and public spaces are clear and clutter-free.
Operational Support
- Collect and distribute supplies, linen, and guest items as directed.
- Service tea/coffee-making facilities and manage guest laundry services efficiently and professionally.
- Assist with meeting room set-ups and related duties as needed.
- Assist in moving and removing food and beverage items, such as crockery and glassware, to the kitchen.
Standards & Compliance
- Present for duty in full uniform, including name badge, maintaining high personal hygiene.
- Complete hourly bathroom checks and sign-off sheets.
- Report lost and found property and maintenance issues following departmental procedures.
- Adhere to all cleaning schedules and SOPs, including vacuuming, dusting, and corridor maintenance.
Training & Communication
- Participate in all required training, including daily '15-minute' standards sessions.
- Attend departmental meetings and participate in job chats and appraisals.
- Be familiar with all policies in the Company Staff Handbook and departmental SOP manual.
- Promote hotel services by having full knowledge of facilities and their operating hours.
HEALTH & SAFETY
- Fulfil all responsibilities under the Health & Safety at Work Act 1989 and any amendments.
- Maintain tidy, hazard-free work areas and report all risks, damage, or incidents.
- Be aware of first-aid procedures, trained personnel, and the location of safety equipment.
- Participate in fire drills and safety training as directed.
- Contribute to the Health & Safety Committee and attend monthly meetings where applicable.
FLEXIBILITY & TEAMWORK
- Assist with responsibilities across departments as needed to ensure smooth hotel operations.
- Embrace flexibility in your role, understanding that changing business needs may require support in other areas.
- Uphold the highest level of cooperation and team spirit to support colleagues and management.
As an Accommodation Porter, you play a key role in maintaining the comfort and safety of both guests and staff. This position is ideal for someone who takes pride in their work, operates with integrity, and brings positive energy to every shift.
The above list in not exhaustive; you will be expected to comply with any reasonable request or duties as directed by Senior Management.
