Rath Security Ltd is based in the South East, providing electronic security systems and service for both commercial and domestic properties in Wexford, Wicklow, Dublin and Kildare.
About Us
We are a fast-growing security system installation and maintenance company based in Ardcavan, Co. Wexford, providing cutting-edge solutions to both residential and commercial clients. As our team expands, we’re looking for a Day-to-Day Operations Manager to join our office-based operations and help drive service excellence and operational efficiency.
Role Overview
This is a dynamic and fast-paced role ideally suited to someone with strong organisational skills, an eagerness to learn, and the ability to perform under pressure. You will begin with front-line support and administration duties and progress to managing the day-to-day scheduling and operations of our engineering team.
Key Responsibilities (Initial Phase – Training Period)
- Answering incoming calls and responding to customer queries
- Logging call details and assisting customers remotely using our systems
- Using online CRM and security system platforms to resolve technical/customer issues
- Responding to emails professionally and promptly
- Issuing invoices and processing customer payments (in the absence of our accounts team)
- Assisting in upselling services and preparing customer quotations
- Organising materials and parts for upcoming jobs
- Scheduling service visits and managing engineer diaries
- Supporting the company manager with quoting and operational tasks
- Coordinating emergency callouts and ad-hoc tasks
Key Responsibilities (Post-Training – Operational Management Phase)
- Creating and confirming daily work plans and job schedules
- Using the CRM to assign jobs, estimate durations, and monitor progress
- Coordinating with on-site managers to ensure optimal workflow
- Reducing travel time and improving job efficiency across the team
- Overseeing job completion and ensuring all relevant documentation is signed
- Conducting follow-ups for maintenance contracts and customer satisfaction
- Becoming the go-to person for day-to-day operational performance
What We’re Looking For
- Excellent phone manner and customer service skills
- Strong problem-solving abilities and a calm head under pressure
- Highly organised with great attention to detail
- Comfortable using online systems and learning technical tools
- Willingness to work in a fast-moving and reactive industry
- A confident communicator who can work independently and as part of a team.
- Previous experience in an office operations or scheduling role is advantageous, but not essential - Applicants who can justify with confidence why they would be suited to this role will be strongly considered.
- Applicants who can clearly demonstrate their suitability will be strongly considered
Why Join Us? Full training provided over a 3-month period
A key role in a growing, respected company
Strong Opportunities for progression and additional responsibility
We are arguably the fastest growing security provider in the south-east with strong progression opportunities
Job Type: Full-time
Pay: €40,000.00-€50,000.00 per year
Benefits:
- On-site parking
- Sick pay
Schedule:
- Day shift
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Griffith Industrial Estate, CO. Wexford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have proficient computer and communication skills?
Education:
- Leaving Certificate (preferred)
Experience:
- Administration: 1 year (preferred)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
