Role Details:
- Position: Full-Time
- Title: Patient Care Coordinator
- Hours of work: Mon-Fri 09:00am - 17:00pm
- Place of work: Auralia, 27 High Street, Kilkenny
- Salary: €29,000 - €32,000
- Benefits: Courses/education relevant to the position funded by Auralia
Position – The successful applicant will work as a patient care coordinator assisting patients in the booking process of their procedure. This includes a sales element.
Training will be provided for all steps - we love hiring the right people so regardless of experience, if you feel like you're a good fit for this role please apply, but experience in sales and KPI awareness will be helpful.
Duties and Responsibilities:
Guidance with all of the duties below will be given throughout. We understand and appreciate that this is a specific role and as such we do not expect you to be fully skilled in each requirement from the outset.
- Dealing with, and developing a trusting rapport with patients, through enquiries, follow ups, scheduling of consultations, treatments, and surgeries.
- Having a confident and determined mindset to assist patients through their journey.
- IT & numeracy skills essential to ensure accurate and prompt information is recorded on Auralias Patient Management System.
- Liaising with the Medical Team to provide important patient information and documentation.
- Communicating advice from the medical team with patients.
- Discussing surgical and payment options with patients.
- Processing payments and bookings of procedures.
- Commercial and KPI awareness
- Diligence in preparation for consultation days
- General tidying duties of the premises
Job Type: Full-time
Pay: €29,000.00-€32,000.00 per year
Additional pay:
- Overtime pay
Benefits:
- Company events
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you require sponsorship for a Visa? (MUST ANSWER)
- In which country do you currently live?
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: Auralia Patient Care Coordinator Kilkenny
