This is an opportunity to join our Willis TowersWatson Life and Pensions Administration Team and to be part of a dynamic team working together to build on past performance and to achieve even greater success in the future.
The purpose of this role is to independently manage an agreed portfolio of clients in relation to their insured group pension benefits.
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.
The Role
- You will be managing a portfolio of Tier 1 & Tier 2 group pension clients in relation to their insured group pension benefits.
- Liaising with life assurance companies, clients, consultants and third parties
- Acting as first point of contact for the client in respect of their group pension queries
- Processing insured group pension annual renewals from pre-renewal to issuing final renewal documentation (Annual Member Benefit Statements & Trustee Annual Report)
- Collate TAR backup and answer audit queries (if required)
- Managing the workflow system
- Liaising with the client and insurance company on:
- Leaving Service Option Statements
- Member Fund Switches
- Monthly Contributions
- New Entrants
- Refund of Contributions (Employer and Employee)
- Transfers In (exclusive of overseas transfers)
- Transfers Out (exclusive of overseas transfers)
- Standard Retirements
- Dealing with PAOs
- Managing client correspondence (In and Out)
- Complex consultant queries
- Liaise with the WTW group risk administrator where required when processing scheme renewals / member claims
- Processing death claims & liaising with the group risk administrator where required
- Ensuring regulatory requirements, compliance deadlines and service level agreements are adhered to throughout daily processes
- Manage confidential information
- Adhering to all data protection requirements
- Attend client meetings / conference calls as required
- Training of new staff
The Requirements
- QFA qualified (Desirable)
- 4+ years’ industry experience
- Experience in a Life and Pensions Brokerage or Product Provider desirable
- Excellent PC skills -Microsoft Packages
- Be able to work with all levels of personnel
- Excellent communication skills (written & verbal)
- Ability to prioritise and work under time pressures
- Good attention to detail.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
