Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide.
Our mission at Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experience (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work.
Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission.
We are looking for a Principal Software Engineering Manager to lead a group of talented engineers to design, build and operate the Incident Management and Communication services and infrastructure that reliably and efficiently scale across the clouds. If you are a highly motivated engineering leader with a track record of delivering high quality and large-scale services, passion to mentor and developing talents, and excitement to operate in a fast-paced and high energy environment while delivering services with enterprise level maturity and performance, this is a great opportunity for you to take the next step in your career.
Responsibilities
Leadership & Team Development:
- Guide and inspire a team of engineers, promoting professional growth and fostering a collaborative, innovative culture.
- Set clear objectives and performance expectations, providing regular feedback and coaching.
Service Development & Operations:
- Oversee the design, development, and deployment of incident management services and infrastructure.
- Ensure services are highly secure, reliable, performant and scalable across multiple clouds
- Implement best practices and standards to maintain high-quality service and infrastructure delivery and operations.
Strategic Collaboration:
- Work closely with cross-functional teams to align engineering efforts with business goals and customer needs.
- Drive continuous improvement initiatives to enhance system performance and operational processes.
Technical Excellence:
- Stay abreast of emerging technologies and industry trends to inform strategic planning and innovation.
- Ensure compliance with security and compliance standards throughout the engineering lifecycle.
Qualifications
- Bachelor's or higher degree in Computer Science, or related technical discipline; or equivalent alternative education, skills and/or practical experience
- In-depth development experience with commercial grade software, with much of that experience in mission-critical, large scale, high availability services.
- Experience as an engineering manager, or a technical lead with a passion for coaching and mentoring others.
Preferred Qualifications
- Extensive experience in software engineering leadership roles with a strong track record of delivering scalable and reliable services and infrastructure.
- Proven ability to build, mentor, and lead high-performing engineering teams.
- Deep understanding of cloud infrastructures, design patterns and standards
- Excellent problem-solving skills and the ability to make informed, timely decisions in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders.
Other Qualifications
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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