Program Manager
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Team/Role Overview
The Program Manager is a strategic project management professional who stays abreast of developments and contributes to directional strategy by considering them for application to their role and the business. This position is responsible for multiple projects of work for the Tax Information Reporting function in support of multiple businesses. The book of work encompasses regulatory, business-driven and process improvement projects, as well as a strong focus on technology releases / release management. Excellent communication skills are required to facilitate cross-functional collaboration, usually at a senior level. These skills will be used to guide, influence and convince others, in particular colleagues in other areas. Accountable for significant direct results regarding the execution and implementation or work efforts within remit. Responsible for handling resource management and allocation of work within the team/project.
What you'll do
- Support planning, directing and coordination of day-to-day activities of running a program.
- Identify stakeholders and key organizations and build and manage relationships.
- Direct the creation of programs of work and manage their alignment to operations and business goals.
- Lead the facilitation and coordination of cross-functional activities within/across programs and with senior management.
- Lead the identification and drive resolution of issues, including those outside established programs of work.
- Work with stakeholders to ensure program scope definition meets defined objectives.
- Work with the Program Sponsor to ensure business case/cost-benefit analysis is in line with business objectives.
- Drive adherence to program and project processes, procedures, methods, and standards for program and project delivery.
- Assist the program team in negotiating for resources owned by other departments in order ensure the program can be completed.
- Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
- Direct the identification of risks that impact program delivery and ensure mitigation strategies are developed and executed when necessary.
- Apply comprehensive understanding of concepts and procedures within own area and knowledge of other areas to resolve issues that have impact beyond own area.
- Ensure creation, approval and maintenance of various project and program artefacts including plan and charter, benefits management plan, stakeholder management plan, risks and issues log, etc.
- Ensure program/project plans meet business needs as described in the scope and initiation documents.
- Ensure all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
- Coordinate funding approvals and ensure all areas of the program are appropriately resourced.
- Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
- Apply sound ethical judgment regarding personal behaviour, conduct and business practices.
What we'll need from you
- Extensive similar experience managing projects/programs
- PMP or equivalent professional qualification preferred
- Solid experience in delivery of projects/programs with both operational process and technology changes
- Strong experience with release management and UAT management
- Strong interpersonal relationship skills with ability to negotiate with stakeholders
- Critical thinking and problem-solving skills
- Should demonstrate a commitment to quality and attention to detail
- Bachelor’s/University degree or equivalent experience, potentially Masters degree
What we can offer you
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Project and Program Management------------------------------------------------------
Job Family:
Program Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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