We are currently recruiting for a Receptionist to join our dynamic Front Office team. The ideal candidate will ensure consistent delivery of the highest standards of service and promote a professional and positive image of the Hotel and its operation to all Hotel guests. Ensure that the highest standard of service and the best possible guest experience is maintained. Be responsible for establishing and maintaining a professional relationship with hotel guests and patrons. This is a part- time position which will involve 3- 5 days per week and must be available to work both weekends & weekdays.
Cavan Crystal Hotel is a luxury 4* Hotel based in County Cavan. Cavan Crystal Hotel is an ideal destination nestled in the heart of the stunning lake county which is ideally situated in close proximity to many diverse tourist attractions.
The Responsibilities include:
- Dealing with all check-in/out in a professional, efficient and courteous manner and ensuring that guests are helped with any information they may require during their stay.
- Answering all phone calls in a polite and timely manner and assisting all callers.
- Ensuring all daily reports are completed before the appointed time.
- Liaise with all departments as and when requested
- Inputting reservations from 3rd party websites and telephone bookings
- Being familiar with all of the day to day business activities including arrivals, departures, and meeting room bookings.
- Ensuring all cash, billing, and float procedures are adhered to at all times.
About The Role
The Ideal Candidate will:
- Previous experience working in a Hotel reception or similar is essential for this role
- Knowledge of the Hotsoft Front Office system is an advantage
- Maximum flexibility with regards to hours/ must be available to work over a 7 day period
- Excellent sales and customer care skills
- Excellent communication/telephone techniques and be computer literate
- Enjoy working with the public
- Must be a team player
- Fluency in English
- Enjoy working in a busy environment and works well under pressure
Perks and Benefits of working at Cavan Crystal Hotel
- Excellent competitive salary
- Enhanced Maternity Leave benefit
- Discounted leisure centre membership
- Complimentary, high quality meals on duty
- Employee of the Month award
- Complimentary barista-style coffee
- Discounted rates in Windward properties for you as well as friends and family
- Refer-a-friend scheme
- Training and development opportunities dedicated to your development
- Employee awards & staff recognition scheme including employee of the month, team recognition days and random treat days
- Cycle-to-work scheme
- Employee Assistance Programme
- Digital Wellness Programme
- PRSA pension scheme
About Windward Management
Cavan Crystal Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today as a Front Office Receptionist!
Required Criteria
- Maximum flexibility with regards to hours/ must be available to work over a 7 day period
- Previous experience working in a Hotel reception or similar
- Fluency in English
Desired Criteria
Skills Needed
Hospitality, Operating Till Skills, Exceptional Customer Service Skills, Reception skills
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
Not disclosed
