Family-owned and operated, the Moran Group is very proud of its high standards of product and service. We strive to exceed expectations by ensuring customers receive a superior experience delivered by our team of warm, friendly professionals who enjoy what they do.
We are looking for a Senior Receptionist to add to our team.
This role operates from the front line and will be an integral part of the hotel's professional, exceptional and standards.
About The Role
Key task will include:
- Problem solving and dealing with the daily guest inquiries, requests, and expectation
- Deliver exceptional customer care and guest service
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
- To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
- To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
- To comply with all hotel policies.
- To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
- Other duties as required.
Qualifications:
- Excellent spoken and written English
- Minimum of 1-2 years previous Front Office experience in a 4*/5* property
- Solid knowledge of Front Office Reception Procedures and systems
- Highly organized
- Excellent Microsoft office skills; Word and Excel.
- A friendly positive can-do-attitude
- Must be fluent in English both written and oral
- Must have an excellent telephone manner
- Be committed to delivering exceptional service
The perks
- 29 days of holiday including public holidays
- Free meals on duty as well as breakfast to get you started and all-day tea and coffee
- Free annual flu jab
- Employee Assistance & Wellbeing program
- Death in Service/ Life Assurance
- Pension Plan- Non-Contributory
- Friends & Family rates
- Great location with easy access to public transport
- Save money with our Cycle to Work scheme and TaxSaver Scheme
- Staff summer parties & Christmas parties
Required Criteria
- Must be fluent in English both written and oral
- Minimum of 1-2 years previous Front Office experience in a 4*/5* property
- Solid knowledge of Front Office Reception Procedures and systems
- Highly organized
- Excellent Microsoft office skills; Word, Excel, and Opera Reservation package essential
- A friendly positive can-do-attitude
- Must have an excellent telephone manner
- Be committed to delivering exceptional service
Skills Needed
Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills
About The Company
OUR MISSION
Our mission is to create a portfolio of hospitality venues that reflect Moran Hospitality’s core family values. Each venue is designed to offer a personalised guest experience with exceptional service, a welcoming atmosphere, and a true representation of the city or region it serves.
Company Culture
OUR VALUES
We are guided by the values of Quality, Service, Fairness, Price, and Honesty. Our team members are at the heart of our success, and selecting the right people for the job is essential. At Red Cow Moran Hotel, we foster a supportive, fair, and enjoyable environment, where employees can build rewarding careers and grow both professionally and personally.
RED COW CAREERS
As an equal opportunities employer, Moran Group offers unmatched career and development opportunities. If you bring the right attitude and energy, you’ll find excellent opportunities for career progression. Here, you’ll thrive both as an individual and as part of a dynamic team. We also provide unique training programmes to support your growth, ensuring you are recognised and rewarded for your dedication.
Company Benefits
The Perks :
Employee discounts, Free parking, Cycle to work, Competitive salary, Wellbeing Scheme, Culture of recognition, Staff celebration events
Salary
Not disclosed
