Whites of Wexford are now recruiting for a Receptionist to join our Front Office Team.
The successful candidates will be responsible for the smooth running our Front Office function. The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and excellent guest care skills. A flexible attitude towards shift work is also essential as midweek and weekend work is involved.
Who we are: -
At Neville Hotels we focus on offering the highest standards of service and quality to all our guests. We believe in making the most of each guest's stay through genuine Irish hospitality, warmth, and continuous re-investment in our people and our hotels.
Experience:
The ideal candidate will be a team player with excellent communication skills, both verbal and written, along with one-year previous Hotel Front Office experience.
Responsibilities:
- Greet guests upon arrival and anticipate any assistance that may be required.
- Perform all check-in, check-out, and cash handling tasks.
- Manage online and phone reservations when required.
- Answer and direct calls through a switchboard to the agreed standard.
- At all times strive to represent Neville Hotels in a professional manner.
- Action guest requests promptly and efficiently.
- Perform duties according to hotel policies, procedures, and standards.
- Be knowledgeable about daily hotel operations.
- Be knowledgeable about guest rooms, locations, amenities, features, and all other services offered throughout the hotel.
- To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
- To ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the upmost care and attention.
- Be empowered to solve issues as they arise.
- To practice gracious hospitality and promote goodwill by being friendly, courteous, and helpful to guests and colleagues.
- Always ensure the cleanliness of the front desk area and back office.
- Have a flexible attitude to working days and shifts in accordance with the departmental Rota.
In return we offer excellent employee benefits including:
- Hotel B&B discounts across the group.
- 20% discount on bar & restaurant food in a sister property.
- 10% discount on food for family occasions (groups of 20 or more).
- Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
- Meals during shifts.
- Free onsite tea/coffee.
- Opportunities for career progression.
- If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
For more information or to apply for this role please contact our Human Resources Manager Caroline Ryan via email on [email protected]
