Receptionist Cork/ Full time

The Hotel

The multi-award winning Hotel Isaacs, Greens Restaurant and Cask Bar are currently seeking a experienced Recpetionist to join our team.

Hotel Isaacs is a stylish Boutique property located in Cork city centre, just a five minute walk from the city's main thoroughfare Patrick Street, and within easy walking distance of the city's sites & attractions. As well as being attractive to leisure guests, the location is also ideal for corporate travellers. We like to think that we stand out from the crowd.

The property offers spacious guest rooms and Two and Three bedroom apartments each with fully fitted kitchen, living room and dining room. Onsite, the popular and critically acclaimed Greene’s Restaurant enjoys a unique setting under a stone archway, with it’s own courtyard garden and waterfall.

Cask Cocktail bar, located directly opposite the hotel, is one of Cork city s most unique spots to wet your whistle. Opened in 2017 in a former antique shop Cask is a must see when visiting Cork.

The Role

As one of the first people to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest on behalf of the entire team in the hotel. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an enthusiastic environment where the focus is on collectively delivering the highest levels of customer care for our guests.

Day to day duties will include:

• Greeting guests in a warm, friendly manner.
• Checking in and out guests professionally.
• Answering calls in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
• Taking reservations with care, noting any special requests.
• Informing the guests about all hotel facilities available to enhance their stay.
• Ensuring that billing is completed correctly.
• Dealing with any guest feedback, queries and suggestions quickly and efficiently.
• Handling all departmental floats and safe deposits, maintaining high levels of accuracy.
• Contributing to a positive working environment by listening and communicating with colleagues in a respectful manner at all times.

The ideal candidate will be :

• Fluent english speaker.
• Friendly, and genuinely care about our guests and have a warm welcoming personality.
• Have previous experience in reception and related hotel software.
• Be methodical with high standards and attention to detail.

About The Role

Why Work With Us?

We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

Just some of the benefits of working with us:

• Excellent working environment
• Wellbeing Support & Employee Assistance Programme
• Discounted Health Insurance
• Meals on Duty
• Social Events
• Training & Development opportunities
• Career progression opportunities

This is an exciting opportunity to join a hotel that is managed by PREM Group, one of Europe’s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM

To Apply

If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!!

Required Criteria

Desired Criteria

Skills Needed

Exceptional Customer Service Skills

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024

• Awarded ‘Best Workplace in Ireland 2024’

• Awarded ‘Best Workplace for Women in Ireland 2024’

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded ‘Outstanding Employer’ by Failte Ireland

• Shared accommodation available if required

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Employee discount rates as well as friends and family rates

• Breakfast, lunch and dinner options provided

• Newly refurbished staff canteen

• Annual housekeeping awards including overall employee of the year and quarter year

• Summer and Christmas party

• Flexible working hours

• Excellent hotel staff rates across Ireland, UK & Continental Europe

• Employee assistance programme

• Discounted health Insurance

• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed