Retail Storehouse Assistant

Retail Storehouse Assistant

Dublin, Guinness Storehouse   

Full-time, Fixed Term Summer Contract

Closing Date for applications Wed 2nd July 2025

About Us    

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world’s leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.

About the Role

We are looking for friendly, energetic and hard-working individuals to join our retail team to help us deliver a world-class experience worthy of the Guinness brand on a daily basis within an award-winning flagship retail store.  Operating within the Guinness Storehouse, we engage daily with a global audience from every corner of the world in delivering a memorable and customer-focused retail experience that places the visitor front and centre of everything we do across each and every interaction.  This creates a very busy and highly-dynamic customer-facing environment. 

As a Retail Storehouse Assistant, you will be a critical component of the store’s success, responsible for delivering world-class service, continually maintaining store standards and product levels, delivering in-store services, engaging with all statutory and mandatory training modules, and consciously acting as a brand ambassador for Guinness.  You will be operating as part of a large team spread across multiple functions, cooperating and collaborating to deliver the best retail experience.  We are committed to being the best workplace for our staff and want to both support and empower our team members to contribute proactively to this.

You will be responsible for:

• Ensuring that all our visitors are received in a friendly, courteous and proactive manner and given professional assistance at all times as part of a world-class customer experience.
• Engaging with all statutory and mandatory training across the onboarding and induction process, as well as all in-store training and support. 
• Embraces the Guinness brand’s distinctive character and culture, ensuring that our distinct brand experiences excite and delight our guests.
• Ensuring all cash and credit transactions are carried out accurately and efficiently.
• Assisting with stock replenishment procedures and maintaining exceptional store standards at all times.
• Engaging with training procedure on the multiple internal functions, in-store services and specialisms within the retail store, including till support, stock and product replenishment, quality, hosting and glass and can personalisation service.
• Operate daily as part of a large, supportive team and work together to deliver a best-in-class experience.

To be successful in this role, you will need:

• Must have experience working face to face with the public in a front-facing, customer service role
• Experience in hospitality or Tourism service or face to face retailing

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing activities
• Contributory pension scheme
• Competitive annual bonus (dependent on performance)
• Generous holiday allowance
• Lunch allowance
• Product allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.   

Feel inspired? Then this may be the opportunity for you.

About Us    

The Guinness Storehouse (GSH) is Ireland’s leading visitor attraction, in 2022 it welcomed 1.1million visitors from around the world. Since opening in 2000, the GSH has continually evolved as an attraction with seven floors of immersive and sensorial visitor experience including our flagship retail store, bars, restaurants, the Guinness Archive and meeting/event spaces.    

We pride ourselves on our welcome, with the warmth and friendliness the Irish are famous for. We recently opened our second Gravity Bar which offers 360-degree panoramic views of Dublin city and over the past twenty years we have invested over €50m into the physical experience to cement our position as one of the leading attractions in the world. 

In addition to the Guinness Storehouse, we also have the Guinness Open Gate Brewery and Roe & Co Distillery on the same campus as well as The Smithwicks Experience in Kilkenny. The portfolio is referred to as Irish Brand Homes (IBH).  This role will primarily work on Roe and Co and Smithwicks experiences but will also get involved in broader marketing projects too.