Retail Team Lead

The purpose of the role is to lead the team in delivering a best-in-class, captivating, branded customer experience within a new luxury fashion store in Terminal 2. The role requires the successful candidate to ensure that they drive a customer-centric culture, where the full energy and activity of the store team is focused on delivering highly satisfying customer experiences.

The ideal candidate will have supervised/managed retail teams previously and will have worked with high end luxury brands.

This is a permanent shift based role. 

We offer: 

• Hourly rate for the role is €17.81 

• Permanent role with full access to an excellent company pension scheme 

• Contract will be 40 hours across a 24/7 roster (5 shifts per week). 

• Comprehensive induction & training programme 

• Continuous focus on training and development with excellent opportunities for career progression internally 

• Subsidised staff meals and free coffee, tea, water & fruit across breakrooms 

• Flight subsidy  

• Free car-parking for working hours with staff shuttle bus available 

• Travel Tax Saver Scheme and the Bike to Work Scheme 

• Staff discount at “The Loop and theloop.ie” with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus 

• Various Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme, Focus on You Wellbeing services, access to on-site gym and swimming pool in ALSAA 

• daa Charity of the Year activities, events and socials

• Display expert product knowledge
• Drive brand standards
• Develop and deliver strategies/techniques on how to increase sales, attend to customers and close deals
• Leading retail team, including providing constructive ongoing feedback, managing performance and coaching and nurturing the team to bring out the best in everybody
• Coach and mentor new staff members
• Monitor and manage customer service levels by spending time on the shop floor and creating a culture which delivers excellent customer service
• Proactively work with the category buying team to maximise product offer and stock level to increase sales
• Reinforce all activities related to providing a safe working environment
• Reinforce store strategy to reduce shrink
• Carry out any other exceptional duties as determined by the business from time to time.

• Minimum three years retail experience
• Track record in leading and motivating a team in a fast moving retail environment
• Track record in delivering on sales targets
• Excellent understanding of retail standards
• Strong interpersonal skills with the ability to build and maintain close working relationships with internal and external stakeholders 
• Commitment to ARI Values & ARI Leadership Standard

Daa as regulated entity requires all applicants to: 

• Pass 5-year background check (including a criminal background check/Garda Vetting) 

• Pass a medical evaluation  

• Successfully meet all requirements to obtain an Airport Identity Card 

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.