Overview:
Have to befully flexiable to work 40 hours per week.
Responsibilities:
Customer Service Orientation
Team Participation
Flexibility
Initiative
Communication
Positive Attitude
To deliver an exceptional customer experience while supporting the store in achieving sales and service targets. As a brand ambassador, you will reflect GANT’s values through outstanding service, strong product knowledge, and a passion for the customer.
Have to befully flexiable to work 40 hours per week.
- Ensure the level of customer service given is consistent with the company standards and meets customer needs and expectations
- Assist with achieving store KPI targets
- Attend training on sales and product knowledge as required
- Use skills and training to generate sales, units/transactions and average spend
- Report any misuse or theft of stock to a member of management
- Reflect the values of the brand in personal presentation and demonstrate an enthusiasm and passion for the brand
- Follow visual merchandising principles to ensure that the brand is represented to the highest standards in the store
- Observe and conform to all retail policies and procedures
- Maintain good standards in Health and Safety and housekeeping
- Customer Service Orientation
- Team Participation
- Flexibility
- Initiative
- Communication
- Positive Attitude
Customer Service Orientation
- Discovers and meets the needs of customers, both external and internal, and encourages others to do the same.
- Deals with customer requests and complaints effectively, keeping customer informed at all times.
- Takes personal responsibility for customer satisfaction.
- Continually monitors own quality of service against standards required by Gant and customers.
Team Participation
- Takes ownership of and contributes fully to team objectives.
- Accepts accountability for team outcomes.
- Assists other team members.
- Recognises and works effectively with team dynamics.
- Understands own role within the team
- Encourages other members of the team to contribute fully.
Flexibility
- Able to adapt to changing circumstances in a positive manner.
- Willing to suggest new ways of doing things.
- Recognises the need for continuous change.
- Accepts the merit of differing viewpoints.
- Adjusts quickly and positively to revised priorities.
Initiative
- Does more than is required to contribute to business results, solve or avoid problems and makes the most of new opportunities.
- Suggests new approaches and creative solutions.
- Looks for new and better ways of doing things.
- Is pro-active and not merely re-active.
Communication
- Uses interpersonal skills that are appropriate for the situation.
- Openly discusses thoughts, opinions and issues in a clear manner.
- Able to present well thought out ideas in a logical manner through good verbal and written skills.
- Listens well and accepts the opinions of team.
- Able to communicate with customers and all levels of employees.
- Keeps team and manager informed, explaining reasons behind key decisions.
Positive Attitude
- Has a positive expectation of success
- Accurately identifies own weaknesses and strengths
- Displays/acts with confidence, energy and enthusiasm
- Admits to mistakes and learns from them
- Eager to improve/update skills
- Receives constructive feedback positively
- Able to keep own emotions from interfering with work
- Remains calm and focused on the job in difficult situations
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