The Great Southern Killarney is looking for an energetic, friendly, hardworking Senior Accommodation Supervisor to join our team. The ideal candidate is someone who is approachable, professional and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience. Our ideal candidate will perform effectively and have a keen ability to stay calm amidst frenetic service.
Job overview
Working alongside Executive Housekeeper / Deputy Executive Housekeeper / Other operational managers to ensure the best guest’s experience and the highest standard of cleanliness, managing stock levels and ordering supplies, communicating with other departments, plan allocation of rooms to staff, training staff, inspecting accommodation and public areas to ensure that hygiene and health and safety standards and regulations are met. Lead and direct the team of Housekeeping staff in conjunction with Executive Housekeeper/Deputy Executive Housekeeper.
Key Delivery Areas
- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance in a friendly, collaborative and effective way
- To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
- Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
- Issue keys, room lists, check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
- Check all work given to the Accommodation Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
- Ensure effective inspection of dedicated work section on a given day.
- Ensure all maintenance work in bedrooms in daily section are rectified prior to releasing rooms back to front desk.
- Ensuring that accommodation is clean, well maintained and attractively presented.
- Maintain stock levels of stationary, linen, towels and amenity requirements in order to ensure consistency in standards.
- Knowledge of the hotels hygiene, health and safety regulations
- Compile maintenance lists where necessary and ensure that all lists are recorded in the correct manner.
- Monitor staff performance to ensure that guests are happy and that the Accommodation Department is well run on a daily basis.
- Minimise wastage of materials and energy through careful monitoring of staff.
- Ensure Accommodation Department complies with hotel waste practices.
- Liaise with other Accommodation Supervisors, Deputy Executive Housekeeper and Executive Housekeeper to ensure the smooth operation of the Accommodation Department.
- To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
- To carry out ad hoc cleaning duties as necessary or as requested by the Management team
- Cleaning knowledge and willingness to learn
- Comply with Health & Safety regulations.
Role Requirements:
- Minimum 4 years experience in a similar role at 4* or 5* level - non negotiable
- The ability to use Microsoft office applications and Hotsoft.
- Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
- High Attention to Detail
- Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
- Fluent English (written and verbal)
- Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
- Have the ability to supervise and train staff members ensuring high levels of service and accuracy
- Focused on providing a consistently high standard of service and hygiene
- Be standards driven, a team player, flexible
- Possess the ability to work under pressure
- Have excellent organisational skills
- Be standards driven, a team player, flexible
- Possess the ability to work under pressure
- Have excellent organisational skills
About The Great Southern Killarney:
Great Southern Killarney has been an iconic retreat for over 160 years and was originally opened as The Railway Hotel in 1854 with the proud boast of being Ireland’s first purpose-built hotel. This stately property has indeed a prestigious history & the original features of its elegant Victorian architecture have been retained throughout the many years that the hotel has been welcoming guests from across the globe. Although the splendour of the hotel captivates guests, it is the exceptional and genuine hospitality for which the hotel is renowned that transforms a visitor into a life-long friend.
Uniquely surrounded by 6 acres of beautiful private gardens in the centre of bustling Killarney town, as well its favourable location adjacent to Killarney Railway Station, Great Southern Killarney provides an unrivalled location for visitors to Killarney town.
Great Southern Killarney enjoys an impressive history as well as developing a deluxe guest experience with beautifully appointed accommodation and contemporary touches to afford guests with every modern luxury. Great Southern Killarney also offers wonderful dining options where you can choose to dine under the magnificent gilt dome in The Garden Room Restaurant, opt for a more casual dining experience in Brownes Bar, or indulge in delicious Afternoon Tea in The Grand Foyer & the beautifully restful, Reading Room Residents’ Lounge. Great Southern Killarney is also home to Killarney’s premier events centre, with a choice of venues in which to host prestigious events & intimate or grand-scale weddings. As the latest addition to the Hayfield Family Collection, Great Southern Killarney with its luxurious accommodation and exceptional and innovative cuisine, offers a truly luxurious experience. Committed to delivering gracious hospitality and creating outstanding memories, The Scally family & their talented team deliver friendly personal service and true Irish hospitality.
Visit https://www.hayfieldfamilycollection.com/or https://www.greatsouthernkillarney.com/for more information.
To submit:
- Please submit your fully detailed CV to Milandi Basel
- Ensure you mention the Position Reference (Snr Accommodation Supervisor) as we are recruiting for various positions at the same time
- Note: No telephonic interviews. Should you not hear from us within two-three weeks of your application for this position, please accept that your application was unsuccessful
Job Types: Full-time, Contract, Permanent
Work Location: In person
Reference ID: SnrAccS
