Company Description
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.
Job Description
The IT Business Application Support Specialist is responsible for the end-to-end management of the M365 environment, including SharePoint, Outlook, Microsoft Teams, and Power Platform. The role holder will support a spectrum of IT support activities, ranging from basic first-line assistance to managing complex integrations with third-party applications as well as collaborate with the IT department to scope, build and manage PowerApps and Power Automations for various workstreams at Client.
Principal Accountabilities
- Provide first-line support for the M365 landscape, including SharePoint, Outlook, and Teams.
- Keep abreast of new M365 developments and understand the impacts that these will have on the Client's environment.
- Manage Azure Active Directory (AAD) groups, making sure that they are kept up to date.
- Liaise with the project managers to set up SSO and other integrations with Microsoft products (e.g. Teams).
- Discuss integration requirements with the IT project managers to make sure they are captured and communicated to suppliers.
- Own the development of new applications being built in Power Platforms to support client's IT and other workstreams within Client's.
- Continuously assess the usage of SharePoint Intranet and MS Teams at client's to provide assurance that the platforms are being used appropriately.
- Respond to requests for the set-up of new SharePoint/Teams environments.
- Act as the leading technician for helpdesk incidents relating to the M365 landscape and applications.
- Work with other members of IT support staff to coordinate and delegate tasks as necessary.
- Continually monitor and assess IT processes, such as from the helpdesk, and refine as necessary.
- Develop a knowledge base for M365 support using existing guidance provided by Microsoft and create material where client's customisations render existing support materials redundant.
- Collaborate with the IT security lead at client's to align the M365 environment with legal security standards that must be met.
- Identify vulnerabilities in the configuration and usage of M365 and work with the IT security lead to mitigate.
- Proactively plan resourcing requirements and report these to the IT Programme Manager.
- Support the onboarding of new IT support resources onto the project.
- Work closely with the IT department to understand the IT needs of each workstream.
- Perform additional tasks, activities or other duties as may be required or assigned as part of the role.
Qualifications
Experience, Skills and Qualifications
- Provide first-line support for the M365 landscape, including SharePoint, Outlook, and Teams.
- Keep abreast of new M365 developments and understand the impacts that these will have on the MetroLink environment.
- Manage Azure Active Directory (AAD) groups, making sure that they are kept up to date.
- Liaise with the project managers to set up SSO and other integrations with Microsoft products (e.g. Teams).
- Discuss integration requirements with the IT project managers to make sure they are captured and communicated to suppliers.
- Own the development of new applications being built in Power Platforms to support MetroLink IT and other workstreams within MetroLink.
- Continuously assess the usage of SharePoint Intranet and MS Teams at MetroLink to provide assurance that the platforms are being used appropriately.
- Respond to requests for the set-up of new SharePoint/Teams environments.
- Act as the leading technician for helpdesk incidents relating to the M365 landscape and applications.
- Work with other members of IT support staff to coordinate and delegate tasks as necessary.
- Continually monitor and assess IT processes, such as from the helpdesk, and refine as necessary.
- Develop a knowledge base for M365 support using existing guidance provided by Microsoft and create material where MetroLink customisations render existing support materials redundant.
- Collaborate with the IT security lead at MetroLink to align the M365 environment with legal security standards that must be met.
- Identify vulnerabilities in the configuration and usage of M365 and work with the IT security lead to mitigate.
- Proactively plan resourcing requirements and report these to the IT Programme Manager.
- Support the onboarding of new IT support resources onto the project.
- Work closely with the IT department to understand the IT needs of each workstream.
- Perform additional tasks, activities or other duties as may be required or assigned as part of the role. (or equivalent masters)
Additional Information
Our colleagues share our vision and mission. We offer a workplace where every person has the opportunity and voice to influence and change.
We want our people to succeed both at work and in their private lives. To support this, we promote a healthy, productive and flexible work environment that respects work-life balance.
Turner & Townsend stands for a level playing field. We celebrate diversity and are committed to creating an inclusive environment for all employees as well as actively encouraging applications from all parts of society.
Please find out more about us at www.turnerandtownsend.com/
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
