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WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.
At WP Engine, you won't just manage products; you'll lead them. We're seeking an accomplished Senior Product Manager to be at the heart of our platform infrastructure teams, where you'll define the customer experiences for infrastructure and services that power over 1 million websites and handle billions of requests daily. This is an unparalleled opportunity to influence our market-leading WordPress managed hosting product, making it effortless for our 185,000+ customers to manage their sites, automate backups, streamline updates, and ensure data integrity.
Your Expertise and Passion
Impact at Scale: Imagine the challenge and reward of managing a platform that supports an immense user base and handles massive traffic. This role offers unique opportunities to push your expertise to new heights.
Customer-Centric Innovation: You'll be instrumental in challenging assumptions about how customers use our platform, defining new ways to meet their business needs, and driving the evolution of our comprehensive managed WordPress platform.
Strategic Leadership: You'll be a product leader, providing clarity to your team and stakeholders by meticulously crafting a well-organized roadmap and backlog. Your strategic vision will directly contribute to improving the reliability, scalability, and performance of our offerings.
Collaborative Environment: Work hand-in-hand with talented engineering leaders, other Product Managers, Program Management, and Customer Experience (CX) teams in a fast-paced, agile environment to deliver high-value features.
The day to day
Collaborate with other Product Managers to understand our platform's product strategy and your team's critical role within it.
Take ownership of the end-to-end customer experience for the services and domains your team manages.
Articulate complex technical information related to infrastructure to a diverse range of non-technical stakeholders with clarity and confidence.
Regularly refine and prioritise your product roadmap, driven by deep customer insights, robust data analysis, and key stakeholder input. You'll skillfully lead negotiation and trade-off discussions to ensure optimal outcomes.
Define high-quality epics and user stories with thoughtful acceptance criteria, consistently delivering tangible customer value and developing self-service capabilities that reduce the workload for our Customer Experience (CX) organisation.
Work closely with engineering leaders to seamlessly integrate technical direction and strategy into both the product roadmap and backlog.
Partner directly with your engineering team to design, schedule, and deliver innovative solutions within a Scrum and Agile framework.
Collaborate with other Product Managers, Program Management, and Customer Experience (CX) to establish clear expectations and identify in-scope teams, dependencies, and technical requirements for project work.
Track and measure the results and impact of your domains by defining clear and actionable product success metrics.
Exhibit an exceptional ability to build trust and rapport with both internal and external partners, fostering strong, productive relationships.
Required Experience
Experience that Counts: 7+ years of progressive product management experience in a technical environment, preferably with a strong background in web hosting.
Foundation in Technology: Bachelor's degree or equivalent experience in a technology-centric field such as Computer Science, Engineering, Information Technology, Analytics, Mathematics, or Business.
Certified Expertise: Product Manager and/or Product Owner certifications (e.g., Certified Scrum Product Owner, Pragmatic Marketing certified Product Manager).
Technical Acumen: Familiarity with DevOps, Production Engineering, and SRE best practices.
Customer-Obsessed: A proven focus on deeply understanding market and customer problems (the "why") before diving into possible solutions (the "what").
Agile Master: Demonstrated knowledge and hands-on experience with software implementation life-cycles (Scrum, Agile, Iterative and Incremental, etc.).
Exceptional Communicator: Outstanding communication skills, enabling you to effectively convey software product features, technical designs, and product strategy to both technical and non-technical teams.
Detail-Oriented Leader: High attention to detail and a proven track record of successfully leading multiple, competing priorities simultaneously.
Collaborative Spirit: A history of strong partnership and a willingness to roll up your sleeves to drive initiatives across the finish line.
Perks & Benefits
Company Stock Options: Every employee is an owner in the company – we succeed together!
Health & Wellness: 100% Paid Employee Medical, Dental, and Vision benefits, plus Life Insurance and Income Protection (100% Paid).
Financial Security: Pension Scheme with a company match.
Family Support: Supplementary Maternity & Paternity Pay and Caregiver's Leave.
Work-Life Balance: Generous Vacation Time, a one-time €465 Home Office Stipend, a tax-free annual wellness benefit through Clevercards, and 4 Company Wellness Days.
Growth & Development: On-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal.
Mental Well-being: Free annual subscription to Calm.
Join us and make a significant impact in a company that values innovation, collaboration, and customer success. Apply today and help us define the future of the web!
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At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.
