We are inviting experienced applicants for the role of Assistant Front Office Manager.
Are you an experienced Front Office Supervisor or Senior Receptionist who wishes to make the next step in your career?
Your new role will be to assist in the Management of the front office team and efficient running of the front of house activities ensuring the highest standard of customer service.
Our front office team have one of the most important and rewarding roles in the hotel as they will be the first and last impression for most of our guests. The front office team ensure that our guests are enjoying their stay to the highest of standards and they are made feel welcome at every opportunity. The Assistant Front Office Manager role is a varied role which takes into account all the departments within Tulfarris .You will be covering a total number of 92 guest rooms. This includes greetings, sales, switchboard operations, billing and general queries/complaints.
Knowledge & Requirements:
- 2 years previous reception/ front of house experience, ideally in a 4/5 star hotel
- Have previous work knowledge and experience with Hotsoft
- Excellent Communication & presentation skills
- Must be a team player with the ability to multitask
- Possess a friendly and courteous personality
- Excellent interpersonal skills
We offer an excellent working environment in our stunning newly refurbished Hotel & Golf Resort with development opportunities.
Personal Qualities
- Must be guest focused with excellent customer service skills
- Must present a professional image at all times
- Be self-motivated, being able to work alone with good personal organisation
- Possess the ability to show a positive attitude towards guests and colleagues at all times
- Have a true passion for the role with excellent attention to detail
- Must have excellent communication skills with the ability and confidence to upsell
Duties include but are not exclusive to:
- To assist the Front Office Manager and support the front office team.
- Assisting in the efficient running of the front office activities ensuring highest standard of customer service.
- Responsibility for training and development of existing and new members of staff through use of SOP's.
- To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out whilst operating the switchboard.
- Maintain a thorough understanding of properties facilities and processes and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- Use of onsite computer systems as well as email and Microsoft packages.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- To assume responsibility for any issues in the absence of the Front Office Manager and to ensure safety procedures are adhered to at all times.
Our Hotel
More than just a hotel. Tulfarris is one of the most picturesque hotels in Wicklow. You can become part of the team that look after our deluxe guest bedrooms with spectacular views. Our luxurious hotel consists of 89 guest rooms and 3 self-catering lodges with their own unique story and style which provide the perfect setting for weddings and all sorts of special events. The Brasserie and The Fairways Restaurant serve an array of delicious food in a relaxing environment which boasts panoramic views across our golf course, the Blessington Lakes and Wicklow Mountains. Located just 45 minutes from Dublin City and 25 minutes from the M50, the hotel is easily accessible.
Why Work With Us?
We offer a variety of roster options which can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
Just some of the benefits of working with us:
- Excellent working environment
- Friends and family stay over specials
- Employee of the month awards
- Summer BBQ and Christmas party
- Employee Assistance Programme
- Bike to work scheme
- Free Car Parking
- Daily Lunch provided
- Employee Referral Scheme
- Training & Development opportunities
- Career progression opportunities
Tulfarris Hotel & Golf Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
Tulfarris Hotel & Golf Resort - #MoreThanJustaHotel
To Apply
If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!
