Senior Team Lead - AIML Data Operations

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job. Just be prepared to dream big! Are you a leader who advocates for their team? Do you have a curiosity about strategic planning, program development and forecasting business needs? Our AIML Data Operations team is passionate about technology with a focus on enriching the Siri customer experience. We are seeking an Area Manager (Senior Team Lead) who will handle the daily operations of the Siri Annotation team. You will coach, mentor and guide a group of Team Leads to encourage quality, innovation and strong performance from their team of language Annotation Analysts. You will use your analytical mentality, collaborative approach, and personal drive to achieve team performance goals.

Description

In this role, you will be leading day-to-day operations to ensure organisational delivery of quality results. You’ll assist in the development of tools and reports to analyse and run the business, including workflow optimisations, workforce management, and volume predictions. You will help resolve staffing requirements and participate in interviewing and hiring. You will effectively lead team performance by developing managers through one-on-ones, team meetings, mentor sessions and setting expectations. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Minimum Qualifications

• Consistent track record in people management, leading teams passionate about consumer-facing applications, content or service.
• Experience defining and analysing KPI’s, with the ability to identify trends and opportunities for innovation and improvement.
• Consistent track record of collaborating cross-functionally to drive operational improvements.
• Experience scaling operations in a fast-paced and dynamic environment.
• Management experience in a global or multi-tiered organisation.
• Use data to optimise operational efficiency and drive strategic decision making.

Preferred Qualifications

• Ability to empower and drive the team’s performance and be accountable for business priorities.
• Self-starter with an analytical orientation, strategic vision, and strong executional track record.
• Excellent verbal and written communication skills.
• Strong communication skills, both verbal and written and proven ability to communicate clearly at all levels of the organisation.
Excellent forward thinking capabilities. Must be able to see beyond the current state, identify risks/opportunities and drive project teams toward the desired program outcome

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