Title: Service Advisor
Purpose of the Role: To act as the primary point of contact for all service-related matters, ensuring a high standard of customer care and operational efficiency. The Service Advisor coordinates the servicing and maintenance of a van rental fleet, making key decisions about whether to carry out work in-house or outsource to third-party garages. The role balances customer satisfaction, compliance, and workshop profitability, while maintaining effective communication between guests, technicians, parts suppliers, and management.
Key Responsibilities and Duties:
1. Manage all vehicle service bookings, ensuring efficient scheduling that aligns with both customer needs and workshop capacity.
2. Evaluate service and repair requirements and make informed decisions on whether work is completed in-house or by approved third-party providers.
3. Generate accurate job cards, repair authorisations, and guest-facing documentation, ensuring clear and complete records.
4. Coordinate with internal teams and external suppliers to ensure timely availability of required parts and materials.
5. Provide a professional, warm reception to all service guests, conducting vehicle check-ins and explaining processes clearly.
6. Maintain proactive communication with guests regarding job progress, delays, and authorisation for additional work.
7. Ensure all charges or approvals are secured before releasing vehicles and process payments or paperwork promptly.
8. Log, escalate, and resolve customer complaints efficiently, ensuring guest satisfaction and reporting patterns to management.
9. Keep the service reception area clean, welcoming, and reflective of company standards.
10. Clearly explain completed work and any further maintenance recommendations to guests, highlighting upselling opportunities where relevant.
11. Maintain accurate service records and follow up with guests for future servicing or feedback.
12. Monitor workshop loading and technician performance to support efficient workflow and profitability.
13. Respond to telephone and digital enquiries professionally and promptly.
14. Support training and development of colleagues as required, including knowledge sharing and on-the-job guidance.
15. Attend relevant training sessions to stay current on systems, procedures, and technical developments.
16. Follow all company policies, procedures, and safety standards consistently.
17. Carry out additional duties as assigned by your Line Manager or their nominee in line with the scope of the role.
Skills and Knowledge
o Experience in a similar position within the motor industry.
o Good communicator with a customer led can-do attitude.
o Able to work alone and as part of a team.
o Excellent at following through and completing tasks.
o Have an organised and details focussed approach.
o Flexible and able to embrace change and accept accountability.
o Good H&S and commercial awareness
o Operating knowledge and competence on software systems
o Good written skills
o Ability to solve problems and deal professionally with unplanned events.
Job Type: Full-time
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Education:
- Leaving Certificate (preferred)
Experience:
- Similar role in a similar industry: 2 years (preferred)
Licence/Certification:
- Driver's Licence (preferred)
Work Location: In person
Reference ID: Service Advisor
