Reporting to the Service Delivery Manager in Operations Transformation& Support, the Service Delivery Technical Specialist will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.
What you will do
Managing our Third Party Partners (TPP)
- Assist in managing and developing end to end service delivery considering related TPP service issues
- Identify root causes and push for mitigation plans to enhance the service delivery
- Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
- Document and maintain all relevant information pertaining to TPP (scorecards)
- Communicate relevant information to key stakeholders to facilitate decision making
- Lead and support any TPP meetings/calls
- Participate to TPP business review to give relevant feedback
- Recognized as the go-to person internally on the assigned account
- Drive easy, quick and high quality interactions with all touchpoints
- Drive escalation resolution in a swift and member centric manner
- Maintain and review the account escalation log up to date with constructive feedback
- Participate to functional huddles and support any effort on issue resolution
- Review the members experience and identify any possible operational areas for improvement
To be successful in this position you will need to have the following skills/ experience:
- Preferably 4 years+of optimal Service Delivery experience or account management role
- Experience in a multinational environment, producing update within tight deadlines
- Experience in project management and/or data analytics are an advantage
- Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
- Comfortable working with numbers
- A customer-focused individual with great interpersonal and communicative skills
- Attention to detail and problem-solving skills
- Strive for excellent member’s experience
- Developed interpersonal and communication skills (verbal and written)
- Attention to detail
- Great team player with ability to influence others
Allianz Partners is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we’re here to help our customers out of difficult situations, throughout the world, around the corner, or even in their home.
By caring about people, Allianz Partners fosters a culture where its employees are empowered to collaborate, push the boundaries and challenge the industry.
67166 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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