We are so proud to announce we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Irelands First Forbes 5 star resort property. The successful candidate will have responsibility for supporting the Director of Spa and Wellness in the Operational running of the Spa & Salon experience, with attention to the service and product inventory at The Spa at Ashford Castle.
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.
The role is operations focused with the accountability of running the spa day to day. This will encompass:
- Ensuring the exceptional guest service delivery of a ‘Forbes 5 star hotel’.
- Managing our people and performance to a 5 star standard.
- Focus on team development and training.
- Managing sales, budgets and marketing strategies
- Efficient communications.
Key Responsibilities of the successful Spa Operation Manager will include but are not limited to:
- To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations ‘ Forbes 5 star Standards’, the uniqueness of the property and Red Carnation Hotels.
- Complete 1-1 meetings and appraisals with team members as per schedule in department.
- To initiate ‘little touches’ – going beyond meeting guest expectations and in all instances exceeding them.
- Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12 Service Standards, terms and conditions of employment and operational practices and procedures.
- Interviewing and Hiring of Employees with the appropriate skills to meet the business needs of the operation.
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Join us in this incredible new opportunity!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.
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