We are The Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
POSITION: Spa Receptionist
Location: Glasson Lakehouse, Kilinure, Glasson, Co. Westmeath
Key Areas
- Welcoming guests and managing check-ins/check-outs
- Handling all phone, email, and in-person enquiries professionally
- Managing Spa reservations and treatment scheduling
- Maintaining a clean and well-stocked Spa environment
- Supporting guest service, billing, and retail sales
- Liaising with hotel departments for a seamless Spa experience
Job Purpose
As the first point of contact for Brooks & Co Spa at Glasson Lakehouse, the Spa Receptionist plays a key role in delivering exceptional service to every guest. This role is responsible for managing all reception duties, from reservations and guest queries to departures and billing, while creating a welcoming and relaxing Spa environment. A strong focus on communication, organisation, and guest satisfaction is essential to the success of this role.
Key Deliverables
Guest Service & Reservations
- Ensure all guests receive exceptional service, addressing any concerns or complaints promptly and professionally
- Answer all phone and email enquiries promptly, professionally, and with warmth
- Collect and analyse guest feedback to continuously improve Spa services and offerings
- Manage Spa treatment reservations and communicate availability and packages clearly
- Welcome guests to the Spa, ensuring a smooth and friendly check-in experience
- Provide refreshments in the relaxation area and support a calm, guest-focused atmosphere
- Maintain a calm, welcoming, and tranquil atmosphere aligned with Spa branding
- Anticipate guest needs and go beyond expectations where possible Promote Spa services and retail products to enhance the guest experience and drive revenue
Operational Support
- Maintain the tidiness and cleanliness of all Spa areas throughout the day
- Monitor and replenish towel stock and refreshments regularly
- Ensure daily checklists and shift reports are completed accurately and on time
- Stay informed on all Spa treatments and products (training provided)
- Coordinate with other departments on billing, lunch arrangements, and package details
- Accurately process guest departures and billing procedures
Preferred Experience
- Minimum 1 year of experience in a similar receptionist role, ideally in a Spa or hospitality setting
- Strong computer and administrative skills
- Fluent English and excellent communication skills (written and verbal)
- Professional telephone and email etiquette
- Passion for wellness, customer service, and high attention to detail
- Friendly, approachable, and positive attitude
- Capable of working independently and as part of a team
- Flexible to meet the needs of the business, including weekends and holiday periods
Benefits:
- Global discounted staff room rates across the group
- 50% off Food and 25% Beverage across the group
- Increased Annual Leave with Service
- Friends and Family discount
- Gym Membership Discounts*
- Continual training and development
- Career progression within the Group
- Gratuities *
- Meals on shift
- Bike to work scheme
- Taxsaver for travel
- Refer a friend scheme
- Wellness at work events and access to wellness platform
- Employment Assistance Programme
- Group discounts for cinema tickets, shopping deals etc
- Team appreciation days
- Service recognition
- Regular fun-filled activities and gatherings for all teams across the group
Applicable to certain positions
The Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the Group.
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