At The Johnstown Estate, we pride ourselves on warm, authentic welcomes and a polished service that delivers guest comfort and operational excellence. Our values-Passion, Customer Focus, Teamwork, and Integrity-guide everything we do. We're equally committed to developing our team and providing a professional journey that inspires every day.
Role Overview
As Sports and Events Coordinator, you will be the key point of contact for professional and amateur sports teams-including rugby, soccer, and GAA-who choose The Johnstown Estate for training camps, match-day stays, and recovery breaks. You will also support the delivery of corporate events, social gatherings and conferences. This is a client-facing, fast-paced role requiring creativity, coordination and a strong sense of hospitality.
Key Responsibilities
Sport & Event Planning
- Exhibit a professional and positive attitude in all interactions with clients, whether in person, over the phone, or through email
- Coordinate the end-to-end planning and delivery of sporting and corporate events in partnership with the Sales team.
- Act as the main liaison for incoming sports teams and corporate clients, understanding and delivering on their unique requirements.
- Ensure team needs such as privacy, dietary requirements, secure access, and flexible schedules are met with precision
- Liaise with team management to customize accommodation, catering, transport, training schedules, and recovery support
- Uphold a high level of regular, frequent, accurate and timely communication to all related departments regarding the Sports & Events sales within the hotel
- Build and maintain strong client relationships, ensuring a high conversion rate of leads to confirmed bookings
- Accurately document requirements, timelines, and changes to ensure clarity for all and brief internal departments with clear communication
- Be present on certain event days to ensure flawless execution and align with hotel's brand standards
- Prepare and track quotes, contracts, and invoices
- Manage customer satisfaction post-event by handling feedback and resolving any issues promptly and effectively
Candidate Requirements
Essential Skills & Attributes
- Previous experience in sports or event coordination, ideally within a hospitality or hotel setting.
- Excellent written and verbal communication skills with the ability to engage across all levels.
- Outstanding attention to detail with a strong focus on customer satisfaction.
- Clear thinker with excellent communication abilities and attention to detail Competent in Microsoft Word & Excel
- Ability to work as part of a collaborative team as well as independently.
- Ability to assess, priorities, and manage a varied workload under strict deadlines.
- Confidence and resilience under pressure; calm and solutions-focused in fast-moving environments.
- Strong organisational and time-management skills with a pride in delivering a high-quality service.
- Personal drive, enthusiasm, and a positive outlook.
- Flexibility to work on certain evenings or weekends depending on event schedules.
- A genuine interest in sports and understanding of team dynamics is highly desirable.
