GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
People
Working as part of team, delivering extraordinary service to both external and internal customers
Ensuring communication is open and clear within the team
Contributing to team targets and goals
Attending team briefings daily to understand targets and promotions
Living and showcasing the behaviours associated with the Brown Thomas Arnotts people values
Product
Prepare for and assist in the process of stocktaking
Complete stock on hand audit checks for each brand within your department daily / weekly.Ensure all stock on hand discrepancies are highlighted to management and stock audit
Any stock discrepancies to be investigated thoroughly and stock amendments / adjustments completed and communicated to management and stock audit
Monitor stock movement IN/ OUT for shoots and shows and events
Review and update customer holds in line with the company policy
Support with the completion and process of RGA’s and RTV’s
To achieve daily / weekly targets
Customer Experiences
Create a memorable in store experience through delivering extraordinary service to our customers
Enhance the customer experience through new innovation and digital services
Meeting and exceeding our customer’s needs through product knowledge and building rapport
Providing a professional after sales service
Introducing additional services including events and promotions throughout the store
Building customer loyalty through attentive services and showcasing our loyalty program
Destinations
Maintaining the highest level of merchandising standards
Replenishing stock ensuring that all items/products are out on the shopfloor
Following health and safety procedures and security procedures
Learn, understand and comply with all company policy and procedures
General
Achieving daily/weekly targets
Performing till procedures correctly and efficiently
Preparing for and assisting in the process of stocktaking
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
Competitive Salary
Contributory Pension Scheme
Competitive annual leave entitlement
Team Member discount across the world’s most iconic brands
Recognition Days for Volunteering & Wellbeing
Wellbeing Initiatives
Extensive Learning & Development Offerings
Leading Talent Programmes
Flexible Working Model
Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
