Department: Supply Chain
Reporting to: Supply Chain Manager
Location: Portlaoise, Ireland
Supply Chain Specialist, is responsible for product manufacturing while maintaining a strong commitment to safety and adhering to all quality, GMP and regulatory requirements. This role is pivotal in ensuring customer satisfaction and operational efficiency. The successful candidate will be responsible for a range of critical tasks that directly impact our customers and the company's overall success.
Responsibilities
•Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests, this includes always maintaining clear and professional communication with customers, as well as fielding customer complaints.
•Act as a customer advocate during on-site operations, ensuring their needs and expectations are met or exceeded.
•Collaborates with supply chain and planning teams to provide customer with accurate information and updated lead times.
•Resolution of Order Conflicts: Skillfully resolve any order conflicts to ensure a positive customer experience.
•Collaborate with the sales team to meet customer demands and support the achievement of sales goals.
•Play a critical role in coordinating direct deliveries and ensuring a streamlined supply chain operation.
•Maintain understanding of import and export requirements, ensuring compliance with relevant regulations.
•Assist in the coordination of logistics activities to ensure efficient product distribution.
•Enters and maintains all customer orders and documentation in business systems.
•Maintain customer details such as requirements, notes, approved and supplementary items.
•Administration duties include tracking shipments, pods, creation, and storage of regulatory documentation.
•KPI management, Customer & Vendor reporting, Forecast Vs Actuals, On time deliveries.
Requirements and Qualifications
•2 – 3 years relevant professional experience
•BA or BSc desirable
•Exceptional communication and interpersonal skills.
•Proficiency in Microsoft Office and job-related computer applications required.
•Problem-solving and conflict resolution abilities.
•Strong organisational and time management skills.
•Familiarity with supply chain and logistics concepts is a plus.
•Knowledge of import and export regulations is advantageous.
•ERP experience, Order processing, Order Management
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