Job Title: Support Specialist
Location: Tallaght, Dublin
Reporting to: Customer Support Manager
Contract: Indefinite duration
Salary: €30,500 or DOE
Hours of Work: 37.5 hours per week, 09:00- 17:30 Monday, Tuesday, Wednesday, Thursday and Friday inclusive. Flexible working will be required. All shifts will be communicated and agreed on 2 weeks prior with your line manager. The morning shifts begin as early as 9:00am and the afternoon shifts end as late as 9:00pm, Monday through Sunday.
About FoodCloud:
FoodCloud (CHY21177) is a fast-growing Dublin based social enterprise with a vision for a world where no good food goes to waste. 30% of food produced for human consumption is lost or wasted across the global food system. If food waste were a country, it would be the third largest emitter of greenhouse gas emissions, after the US and China. In Ireland, we waste one million tonnes of food annually and one in eight people do not have enough to eat.
FoodCloud uses innovative technology to connect food businesses directly to charities in their local community and there are currently over 5,000 food businesses donating to thousands of charities across Ireland, the UK, Europe and Africa through the FoodCloud virtual foodbank platform. FoodCloud’s direct distribution connects food businesses with large volumes of surplus food to charities across Ireland through three warehouses in Dublin, Galway and Cork. The equivalent of over one million meals is being rescued every month through the service.
About the Role:
As a Support Specialist, you will perform a vital role working across both Virtual and Direct Distribution. Support Specialists work in our high volume call center providing excellent customer service for our various customers from retail businesses to charities. This role contributes to facilitating the movement of surplus food from FoodCloud and our business partners to charities and community organisations, and resolving any related queries. The ideal candidate to be focused and dedicated, but the role is quite rewarding as well.
Job Responsibilities:
- Action a high volume of Inbound and Outbound calls
- Tracking all calls and follow-up tasks
- Contacting charities to allocate surplus food, arranging collection or delivery, and processing orders in our Warehouse Management System
- Review orders with the Hubs Supervisor daily
- Occasionally assist the Hubs Supervisor with warehouse administration duties
- Managing email correspondence related to customer queries
- Responding and resolving customer queries within the SLA
- Ad hoc projects
- Gathering and updating charity and store schedules and information
- Proactive approach to dealing with queries
- Provide a great customer experience
- Additional duties per business needs
Skills and Knowledge:
- 1+ years Contact Centre or Customer Service experience or relevant education background
- Excellent telephone manner a must
- Excellent written and oral communication skills
- Comfortable with Microsoft Excel and Word or Google Suite
- CRM experience a plus
- Proactive approach to dealing with queries
- Strong attention to detail and focus on quality work and customer interaction
General:
FoodCloud is a small organisation with big ambitions! You will be required to get involved in supporting all aspects in the development of the organisation, which may include ad hoc projects and events.
Benefits Overview:
- The role will be based in our Dublin Office but will be flexible with hybrid working options available
- We are very proud of our culture, and our vision, mission and values which you can read more about on our website and on social media channels
- We are dedicated to supporting all colleagues in their development with a breadth of training, mentoring and experiences available. This spans a range of learning and development programmes, continued focus on wellbeing and direct support on qualifications and personal improvement plans
- Pension contribution: matching up to 5% of an employee's salary
- Tax Saver, Income Protection, Bike to Work Scheme, discounted gym and sports club memberships, and more
If this sounds like your ideal role, we would like to hear from you. Please include your CV and Cover Letter and apply today!
Closing date for applications is 2 July 2025.
