Alcom Voice & Data Ltd are Ireland's largest Ericsson-LG Telephony Solutions Partner for SMB & Enterprise On-Premise VOIP Telephony, Private & Public VOIP Cloud Telephony Solutions for business customers nationwide along with the provision of Data & Fibre Cabling Networks, WANs/LANs & WiFi Network Solutions & software solutions. As part of its continued growth, the company has a vacancy for an experienced Telecoms/IT Field Service & installations Engineer to join the team based in Galway city.
Role
We are currently seeking an experienced Telecoms/IT Field Service & installations Engineer to join our team. This position will be based in Galway city. The successful candidate will be responsible for providing on-site technical support, troubleshooting, maintenance, and installation services for our client’s systems and equipment. The ideal candidate will possess strong technical expertise in On-Premise VOIP & Cloud solutions/PBX systems & associated hardware, Data Cabling, Fibre Optic Networks & Wireless Network Systems, LAN/WAN networking, and excellent problem solving skills. This role requires the ability to work independently, prioritise tasks efficiently, and communicate effectively with clients and staff alike.
Duties:
* Provide on-site engineer installation, technical support & maintenance for VOIP/Cloud IP Telephony Systems & solutions, 1st & 2nd fix Data & Fibre Cabling Network installations, LAN/WAN & Wireless Network Solutions, IT networking hardware & telecom's software solutions.
* Diagnose and resolve technical issues reported by customers promptly and effectively to minimise downtime and ensure the smooth operation of their systems & solutions.
* Perform ongoing support & routine maintenance tasks, including system updates, software licencing, and hardware maintenance for continued solutions performance and reliability.
* Reporting to our Technical Service Manager, you will work with our internal team members including Technical sales, Helpdesk support & service engineers to escalate and resolve technical issues in a timely manner based on customer SLAs.
* Provide technical guidance and support to end-users.
* Document service activities, including service reports, troubleshooting steps, and resolution details, accurately and comprehensively.
* Stay updated on emerging technologies in Telecoms & IT industry & best practices to continuously improve technical knowledge and skills.
* Adhere to company policies and procedures.
* Maintain a professional and customer focused attitude at all times, ensuring high levels of customer satisfaction and building strong relationships with clients.
Key requirements:
* Full B class Drivers licence.
* Proven experience in some of the following areas - Digital/Hybrid IP, VOIP On-Premise Telephone Systems, Public & Private VOIP Cloud Solutions platforms, SIP trunking, IP Call Recording & Reporting Software Solutions, Business WiFi Network Solutions & LAN/WAN's - routers/switches/firewalls/PC config/Data Cabling Networks & Fibre Optic Networks installations/Fusion Splicing & testing. IT/Comms Room Fitout/installations & upgrades/ Public Address Systems/Intercoms.
* Ability to work independently on own initiative, prioritise tasks efficiently, and manage time effectively to meet SLA deadlines and customer expectations.
* Excellent problem solving skills with the ability to analyse technical issues and implement effective solutions.
* Exceptional communication skills, both verbal and written, with the ability to communicate technical concepts clearly and concisely to non-technical users.
* Experience with Win 10 & 11/MS Office 365/IP Networking
Qualifications:
* Diploma or Degree in Information Technology/Telecommunications, or related field, or equivalent work experience.
* Proven experience (3+ years) in a similar IT/Telecoms field service engineer role.
* Relevant industry certifications (e.g., CompTIA A+, Network) are desirable but not essential.
Benefits:
*Competitive salary with reviews
* Company Vehicle
* Laptop/Mobile Phone/Toolkit
* Company pension plan.
* Opportunities for professional development and career advancement through training and certification programmes.
* Positive and collaborative work environment with opportunities to work with cutting-edge technologies and divers clients.
* Company events.
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, duties or responsibilities associated with it. Management may assign or reassign duties and responsibilities to this job at any time.
Job Types: Full-time, Permanent (Subject to Probationary period)
Pay: €40,000.00-€50,000.00 pa/ depending on experience
Additional pay:
- Yearly bonus
Benefits:
- Company Van
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Education:
- Advanced/Higher Certificate (preferred)
Experience:
- IT/Telecoms Engineer: 3 years (preferred)
Licence/Certification:
- Full clean Driving Licence (preferred)
Work authorisation:
- Ireland
Work Location: In person
Job Type: Full-time
Pay: €40,000.00-€50,000.00 per year
Additional pay:
- Overtime pay
- Yearly bonus
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Food allowance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Parkmore, CO. Galway: reliably commute or plan to relocate before starting work (required)
Education:
- Advanced/Higher Certificate (required)
Experience:
- IT/Telecoms : 3 years (required)
Language:
- Fluent English (required)
Licence/Certification:
- Full clean Drivers Licence (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Application deadline: 07/07/2025
Reference ID: GWY-FSE01
Expected start date: 14/07/2025
