Exciting Opportunities To Work Remotely and On Site ( Blended / Hybrid Approach)
Telephone Triage Nurses
Role:
Telephone Triage Nurse - Blended
Reporting to:
Clinical Nurse Lead/ Clinical Quality & Nurse Manager
Contract:
- 19 hour contracts available; working shift rotas: evening, overnight, weekend and public holidays.
- Permanent (after completion of successful probationary period).
- Flexibility required.
Locations:
Central Call Centre, St. Camillus Hospital, Limerick city, with a blended approach.
Pay & Benefits:
- Paid on an hourly basis every fortnight.
- 35 days paid holidays per annum (pro rata and inclusive of 10 public holidays).
- Sick Pay Scheme.
- Paid Maternity cover & paternity leave.
- Paid lunch breaks while on duty.
- Flexible & short working week.
- Free parking.
- Permanent contract.
- Full training and induction program provided.
- Paid training
- Career progression opportunities.
Telephone Triage Nurse responsibilities include:
- Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
- Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
- Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
- Liaise with all other members of the multidisciplinary team when required.
- Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
- Maintain patient safety.
- Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
- Engage in continuous professional development.
Essential Requirements
- NMBI Registered General Nurse (RGN) with 3 years post registration experience.
- Clinical Knowledge with a broad range of experience to support the ability to clinical assess patients over the phone and support independent clinical decision making.
Recent experience and or qualification in at least one of the following disciplines :
- Accident and Emergency
- Paediatrics
- Practice Nursing
- Obstetrics
- Mental Health
Qualifications/Skills:
- Basic IT skills required.
- Knowledge of Microsoft Office, desirable.
- Excellent Communication Skills inclusive of written and verbal communication.
- Proactive with good initiative.
- Friendly, courteous and professional manner.
- Professional Phone etiquette.
- Strong Organisational skills and efficient time management.
- Maintain the organisation’s strict code of confidentiality in all dealings
- Ability to work as part of a team and or own initiative .
Extensive Training Programme will be provided to acquire & enhance skills outlined below
Initial training will be required on site in Shannondoc Call Centre, Limerick
Job Type: Part-time
Expected hours: No more than 19 per week
Benefits:
- On-site parking
- Sick pay
Ability to commute/relocate:
- Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience in any of the following disciplines:
*Accident and Emergency
- Paediatrics
- Practice Nursing
- Obstetrics
*Mental Health
- Are you 3 years + post qualified with a registered General Nurse qualification?
Education:
- Advanced/Higher Certificate (preferred)
Experience:
- General Nursing: 3 years (preferred)
Language:
- English proficiently (required)
Licence/Certification:
- NMBI in General Nursing (required)
Work Location: Hybrid remote in Limerick, CO. Limerick
Reference ID: TTN0725
