UX Researcher

Role Title: UX Researcher
Role Location: Dublin
Company: Vhi Group DAC

As a User Experience Researcher, you will play a critical role in helping us understand our customers and improve our digital platforms

Benefits:

• Hybrid working opportunities
• Health Insurance
• Performance related pay
• Company pension
• And many more

Role Purpose

• Define, plan, and conduct generative research to inform early-stage strategy, and evaluative research to test and refine solutions throughout the product and service lifecycle.
• Collaborate with Senior UX Researchers, Business Analysts, the Design Team, and Developers to uncover user needs, pain points, and opportunities that help inform the design of Vhi’s digital products and services.
• Work with other departments to triangulate and synthesise research findings—integrating quantitative data from the analytics team to validate qualitative insights and uncover the “why” behind user behaviours.
• Translate research findings into clear, actionable insights, and effectively communicate them to cross-functional teams and stakeholders to inform design and product decisions.
• Support research operations, including participant recruitment, scheduling, consent, and incentive coordination, to ensure studies run smoothly and efficiently.
• Advocate for the user and champion user-centric thinking across the organisation.
• Support the research team in delivering high-quality UX studies on time and within scope.

Education & Experience

• A Bachelor’s degree in a related field (e.g., HCI, Psychology, UX, Sociology) is preferred.
• Strong qualitative research and analysis skills.
• Solid knowledge of both generative and evaluative research methods, including an understanding of their respective strengths and limitations.
• Confidence working with quantitative data (e.g., survey data).
• Minimum of 2 years’ experience in planning, conducting, and analysing user research.
• Experience with design thinking methodologies is desirable.
• Previous experience in the healthcare or insurance industry is an advantage.
• Demonstrated alignment to Vhi values

Skills and Abilities
Technical:

• Research planning, benchmarking, interviewing, usability testing/prototype testing, persona development, journey mapping.

Interpersonal:

• Strong personal skills in communication, collaboration, time management, and problem-solving. Demonstrates alignment with Vhi’s values and behaviours.

Vhi is an equal opportunities employer.

Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact [email protected]
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.
Please see our Vhi Careers page and LinkedIn page