GET TO KNOW US
Villeroy & Boch is a premium German brand renowned for its high-quality ceramics, elegant tableware, and sophisticated bathroom and wellness products. Founded in 1748, the company combines centuries of craftsmanship with modern innovation, offering products that emphasize durability, functionality, and timeless design. Today, Villeroy & Boch is recognized globally for its commitment to quality and style, making it a trusted name in both residential and hospitality settings.
KNOW THE ROLE
Expected to take an active interest in the business, brand, and products, to continuously keep up to date with all relevant changes and communicate with our Guests / Customers about our Company
To help the store drive sales and achieve quarterly sales targets by maintaining a high level of customer service
Welcome guests with a friendly approach and demonstrate the highest levels of customer service. Resolve customer issues and concerns
Use effective selling techniques to build sales and achieve sales targets
Ability to help process deliveries in-store, in line with the company’s health and safety policy
Ensure high standards of cleanliness and good housekeeping on the sales floor and in stockroom areas
Develop and build knowledge of the store, and company stocks through the store management team
Maintain store standards regarding pricing, ticketing & current promotions
Adhere to all store procedures from the shop manual, including Health & Safety & Compliance
Merchandise goods in line with company guidelines
Complete other tasks and projects as requested
Regularly complete E-learning courses using the company E-learning portal
KNOW WHAT WE'RE LOOKING FOR
Customer Service Excellence
Ability to deliver a luxury retail experience aligned with Brown Thomas standards
Warm, approachable, and attentive communication style
Sales Skills
Proven ability to meet or exceed sales targets
Skilled in upselling and cross-selling complementary products (e.g., cutlery, glassware, dining accessories)
Product Knowledge
Strong understanding of premium tableware, porcelain, and lifestyle products
Ability to explain features, care instructions, and heritage of the brand confidently
Visual Merchandising Awareness
Maintain attractive displays to showcase products effectively
Ensure the shop floor reflects luxury brand standards
Operational Competence
Handling point-of-sale systems accurately
Managing stock, replenishment, and assisting with inventory checks
Professionalism & Presentation
Impeccable grooming and adherence to Brown Thomas dress code
Punctual, reliable, and adaptable to a fast-paced retail environment
Desired Experience (Preferred but Not Essential)
Luxury Retail Background: Prior experience in a premium or high-end retail setting (homeware, lifestyle, or fashion)
Hospitality or Tableware Knowledge: Familiarity with dining etiquette and the art of table setting. Understanding of seasonal trends in dining and entertaining
CRM & Clienteling Skills: Ability to build long-term relationships with customers. Experience using customer databases for follow-ups and loyalty programs
Language Skills: Additional languages (e.g., French, German, Mandarin) for international clientele
Passion for Interior Design & Lifestyle: Genuine enthusiasm for home décor, entertaining, and luxury living
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
