Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Dublin, Ireland.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them.
The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented Billing Support Analyst that takes each inquiry as an opportunity to provide world-class support to our customers and business partners.
As a Billing Support Analyst, you will engage on a daily basis with talented partners in a fast-paced environment, supporting the order to cash cycle for all of LinkedIn’s corporate business lines. You will be the voice of LinkedIn to our customers and will provide them an exceptional customer experience.
Responsibilities:
- Provide billing support to LinkedIn Enterprise customers both internal and external
- Work within a queue-support model with specific targets on the number of customer issues resolved
- Process invoices and handle customer inquiries regarding credit memos and debit memos in a timely and accurate manner
- Document all customer communication interactions via system tools
- Ensure that all issues are escalated as needed to the correct internal departments and management
- Handle customer inquiries via multiple support channels (Email, phone, chat), demonstrating strong customer focus through effective communication
- Collaborate within your regional Billing Support team to leverage the appropriate individuals to resolve cases
- Prioritize and manage multiple tasks effectively
- Maintain a working knowledge of internal tools, product and processes
- Demonstrate strong interpersonal skills, including the ability to communicate effectively verbally and in writing
- Perform additional duties as required.
Qualifications
Basic Qualifications:
- Fluency in Spanish and English language
- 2+ years of Customer Service or Billing experience in a B2B environment
Preferred Qualifications:
- Fluency in another European language is an advantage
- Experience with Oracle and Salesforce / Microsoft Dynamics
- Experience working in a B2B environment
- Experience working in technology companies
- Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Suggested Skills:
- Communication
- Time Management
- Escalation
- Stakeholder Management
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.