Cluster Reservations Executive
The Grafton & The Chancery Hotel
1 Year reservations experience essential.
At SHG we’re in the business of making people feel at home (when they’re not) and in the practice of making hospitality never feel like business (when it is). You might think that this goes without saying but we find it useful to remind candidates (and ourselves) what our industry is actually about. It’s a simple ethos that works for us and for our guests. This is an opportunity to join a different kind of hotel group and to learn what hospitality means to us. We are an independent group and as a potential Cluster Reservations Executive we’ll expect you to have experience in the hotel sector at reservations level. We’re about results but we’re also about relationships and personalities - while you’re selling rooms there should be room for you to be you.
So if you’re ready to level-up your career and get creative with a crew of like-minded people, reach out today. If you come to work with us we’re sure you’ll enjoy your stay.
Key Responsibilities
To liaise with guests through phone and email ensuring a seamless guest experience when enquiring or making their reservation with us.
Use sales techniques to convert enquiries, leads and business enquiries into reservations including upselling room categories and hotel restaurant outlets.
As a team ensure the department checklist tasks are completed accurately including arrivals checks and OTA cross checks.
Daily communication with the reception team at each hotel ensuring a seamless flow of communication.
To support the Reservations Manager and Supervisor with the day to day running of the office. Identify leads and revenue opportunities and collaborate closely with the commercial team
Experience
Previous hotel experience is essential
Experience of hotel PMS Systems with Opera being an advantage
Excellent communication skills both written and verbal
Ensure every detail of a customer’s reservation has been accurately recorded following procedures
A highly organized person with the ability to prioritize and multitask
Job Types: Full-time, Permanent
Application question(s):
- How long is your notice period in your current position/when can you start?
Work Location: In person
Reference ID: RA