Your mission
As the Commercial Account Manager at Johnson Hana, your primary goal is to own and grow a defined portfolio of existing client accounts. You will be responsible for deepening relationships, identifying and solving client challenges in partnership with Legal Directors, and driving revenue growth through account extensions and additional services. This is a high-impact role with direct accountability for both retention and growth.
You will act as the day-to-day relationship owner for your accounts, embedding yourself in your clients' businesses to understand their needs, unlock new opportunities, and position Johnson Hana as a trusted, long-term partner. Your success will be measured by your ability to retain accounts, expand service lines, and deliver meaningful client outcomes in collaboration with internal teams. Ideally, you will have direct experience in a legal account management role and bring a competitive edge from having worked with or for one of our market peers.
Key Responsibilities
- Drive the strategic growth of key enterprise clients with full responsibility for revenue growth across the portfolio.
- Deliver and exceed revenue targets by driving client growth, maintaining 100% retention, and expanding services with a key focus on MLS (Managed Legal Services) offerings.
- Partner with Legal Directors to proactively identify client challenges and recommend tailored solutions that drive strategic impact.
- Lead contract renewal and expansion discussions, managing multiple stakeholders and decision-makers to secure long-term engagements.
- Develop strategic, senior-level relationships with client stakeholders including GCs and senior legal operations leaders.
- Translate client business objectives into actionable strategies, working closely with delivery, talent, and commercial teams to ensure successful execution.
- Maintain a clear and accurate 12-month pipeline across your account base to support internal forecasting and planning.
- Stay informed of industry trends, competitor activities, and Johnson Hana’s evolving capabilities to ensure clients receive best-in-class advice and solutions.
Your profile
- 7+ years of experience in account management, client success, or strategic relationship roles within legal services or professional services environments.
- Strong background managing a portfolio of high-value client accounts, preferably in the ALSP or legal services sector.
- Proven ability to retain and grow accounts by identifying client needs and cross-selling relevant solutions.
- Comfortable leading complex negotiations, renewals, and expansions with senior stakeholders including General Counsels and Legal Directors.
- Strategic thinker with excellent commercial instincts and a track record of influencing decision-makers to drive business value.
- Ability to manage multiple high-value accounts simultaneously, prioritizing actions that drive long-term success and client satisfaction.
- Excellent communicator, capable of delivering persuasive presentations and executive-level business reviews.
- Experienced in building trusted advisor relationships and collaborating cross-functionally to deliver exceptional outcomes.
- Competence in forecasting and pipeline management, with the ability to provide reliable insights to senior leadership.
- Motivated, proactive, and commercially savvy, with a preference for candidates from competitor ALSPs or legal tech environments.
Why us?
Johnson Hana is Ireland’s leading alternative legal solutions provider. That means we disaggregate legal advisory and legal process work and focus on the latter. We want to change the way legal work is done and we have big plans to expand and grow massively, but we need your help.
Our Core Values
- Next-level people – we naturally go above and beyond. The next level up from our competitor's way of doing things is our natural habitat. Go there.
- Faster, with focus – Speed matters, but so does intent. We act fast, but it’s our focus on creating and accelerating change in the legal world that makes us faster.
- Me, the person – we don’t do fakes. We celebrate realness. We ask that you bring your whole self to work, every day.
- We, the people – this is also a community where we commit to each other. We welcome newcomers. Our community is our colleagues, our clients, and even those in our industry who want change. We are open.
- Lean In - In an industry of egos, graft keeps us humble. So, get stuck in. Get your hands dirty. No task is below anyone. Grafting is how we respect the community. And champion change.
About us
Johnson Hana is Ireland’s leading alternative legal solutions provider.