This is you opportunity to join a leading and trusted brand who make the most beautiful windows and doors for homes across Dublin for over 40 years. They have a super exciting opportunity to join their dynamic Customer Service Team.
Job Overview:
The ideal candidate will be responsible for ensuring smooth communication and coordination. We are seeking someone who is dedicated, and has previous experience working in a busy administrative office.
Full job description
Job Title: Customer Service Administrator
You will be working between the customer service department, customers and other teams. This role involves managing customer enquiries, processing orders, resolving service issues, and supporting the Installation Team to deliver an excellent overall customer experience.
Key Responsibilities:
- Service Diary Planning: Scheduling appointments, planning service engineers diary
- Customer Support: Respond promptly and professionally to customer enquiries via phone or email providing accurate and timely information.
- Order Processing: Assist with processing customer orders, ensuring all details are correct, ordering spare parts, glass and supplier liaison.
- Issue Resolution: Handle customer issues or concerns and work to resolve them in a timely and effective manner, escalating to higher management when necessary.
- Database Management: Maintain accurate records of customer interactions, orders, and feedback in our CRM system. Prepare and maintain reports on customer service performance, including trends, recurring issues, and feedback.
- Invoicing and Outstanding Balances: Creating and Issuing invoices from our CRM system. Working closely with the Installation dept to collect final balances on completed contracts.
- Installation Dept assistance: Collaborate with installation department including liaising sales and stores to ensure customer needs are met and any issues are addressed promptly.
- Product Knowledge: Keep up-to-date with company products and services to provide accurate information and guidance to customers.
Requirements:
- Minimum 2 years previous experience in a customer service or administrative role.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Proficient in Microsoft Office (Word, Excel) and CRM systems.
- Strong problem-solving skills with a customer-oriented mindset.
- Ability to work both independently and as part of a team.
- Previous experience would be an advantage, but not essential as full training will be given
- Available to work on site in the office Mon - Friday.
Benefits:
- Competitive salary package
- Career growth opportunities
- Supportive and collaborative work environment
If you are an enthusiastic and motivated individual and can start a new role within the next two weeks I would love to hear from you.
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Additional pay:
- Bonus pay
- Performance bonus
Benefits:
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Language:
- Fluent English (required)
Licence/Certification:
- A Driving Licence (preferred)
Work authorisation:
- Ireland (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Can you start the new role before the 1st July?
Experience:
- Customer Service Administrative: 3 years (required)
Language:
- Fluent written and Spoken English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Application deadline: 30/06/2025
Reference ID: EJFCSAWIN
Expected start date: 29/06/2025