As a Customer Service Assistant, you will be the first point of contact for our customers, providing support across email, phone, and social media. You will handle inquiries, resolve complaints, process orders, and ensure our customers have a positive experience with our brand. You will also assist in the warehouse on occasion, helping with tasks such as order packing, stocktaking, and product returns.
You would need to be centrally located in Dublin, within easy access to Ballymount, Dublin 12.
The successful candidate will report directly to the Managing Director.
Key Responsibilities
Customer Service:
- Respond to customer queries via email, phone, and social media in a timely and professional manner
- Process orders, returns, exchanges, and refunds
- Resolve customer complaints with empathy and efficiency
- Maintain accurate records of customer interactions using our CRM system
- Collaborate with internal teams (marketing, logistics, warehouse) to resolve issues and improve service
- Identify common customer pain points and suggest improvements to processes
- Credit Control – collecting debtor balances
- Providing administrative support to both Directors
- Assist with weekly/monthly reporting
Warehouse Support (Occasional):
- Assist with order packing and shipping during busy periods or team absences
- Help with stock checks, inventory updates, and general organization of the warehouse
- Follow all health and safety protocols when working in the warehouse
Requirements
- Previous experience in customer service (preferably in beauty, fashion, or e-commerce)
- Fluent in English with strong communication skills and a friendly, empathetic attitude
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using customer service and order management software
- Basic proficiency with Word and Excel
- Physical ability to assist with warehouse duties (e.g., lifting light boxes)
Nice to Have
- Passion for the beauty industry and knowledge of skincare/cosmetic products
- Experience with warehouse operations or e-commerce fulfilment
Benefits
- Staff discount on all beauty products
- Opportunity to grow with a dynamic and supportive team
- On-the-job training provided
- Free parking
- 20-days hols
Job Types: Full-time, Part-time
Pay: €19,000.00-€25,000.00 per year
Expected hours: 20 per week
Benefits:
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Walkinstown, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you speak fluent English?
Experience:
- Customer service: 1 year (required)
Work Location: In person