Desktop Support Engineer - Shannon Airport

Desktop Support Engineer – Shannon Airport (L1 with Development Opportunity)
Location: Shannon Airport, Ireland
Contract Type: Full-Time, Permanent

Looking for an IT support role that’s more than “reset passwords and replace keyboards”?

At Shannon Airport, our IT environment covers far more than the average office — from baggage handling and car park systems to retail POS and CCTV. We’re seeking a hands-on Desktop Support Engineer who’s ready to handle the breadth of a fast-paced airport operation, while building new skills along the way.
You’ll join as a Level 1 engineer with a strong foundation in IT support (2–3 years’ experience) but an appetite to stretch into supporting a wide variety of airport systems under guidance. This is not a Level 2/3 role, but it’s ideal for someone who’s curious, adaptable, and eager to grow.

What you’ll do:

• Provide deskside support for desktops, laptops, printers, and peripherals — from installation to break/fix.
• Act as on-site “Smart Hands” for network and server teams, following procedures to assist with hardware, cabling, and rack work.
• Follow instructions for desktop application installation and troubleshooting.
• Desk-side support and PC break/fix; basic Windows OS administration.
• Support antivirus/anti-spyware software installs and issues.
• Basic iOS/Android configuration & troubleshooting.
• Assist with OS/software deployments via MSCM, WDS, MDM — following procedures and escalating complex failures.
• Perform password resets, account unlocks, and group membership updates.
• Assist with access permissions; escalate complex issues
• Troubleshoot simple LAN/WAN connectivity issues.
• Perform basic Wi-Fi diagnostics (ping, ipconfig, Wi-Fi analyser)

Develop & Learn airport-specific systems such as:

• • Car Park Management
  • Hold Baggage System
  • Baggage Identification & Weighing
  • CCTV & IP Telephony (Nice to have: IP PABX)
  • POS Retail Systems & Reservations Systems
  • Airport Lighting & Management Systems
  • Nice to have: Database technologies (Microsoft SQL, Oracle)

What you bring:

• 2-3 years’ IT support experience (hardware/software troubleshooting).
• CompTIA A+ or equivalent (or willingness to gain during employment).
• Basic familiarity with TCP/IP, DNS, DHCP, VPN, and RDP.
• Clear, confident communication skills (C1 English).
• Ability to work independently, meet deadlines, and follow security/compliance requirements.
• Essential: Valid right to work in Ireland and 5 years’ continuous work/education history for airside clearance.

Desirable (can Learn)

• Database basics (Microsoft SQL, Oracle).
• IP PABX phone systems.
• Cisco certifications.
• Audio-visual system support.

Why this role?
This is a rare opportunity to keep the entry-level flexibility but gain exposure to specialist systems found only in airport environments — without the “must-have” senior engineer barrier to entry. We’ll support your development so you can adapt to the variety of technologies that keep the airport running.

Physical Requirements:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Work Details:

• Rotational Shift Schedule: Mon-Fri: 08:00 - 16:00 / 11:00 - 19:00

What we will offer:

• €35,000 per year
• €3,600 shift allowance per year
• Life Assurance
• Contributory Pension
• Perkbox discounts
• ESP Learning: Free access to IT certifications

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.