Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 Guest Bedrooms including 6 Suites, 11 Luxury Self-Catering Lodges, Meetings & Events spaces from 2 guests to 220 guests, River Room Restaurant, Palmers Bar & Kitchen, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express) Glo Spa & Wellness and a GUI accredited 9 - Hole Championship Golf Course and 21 Bay Driving Range.
Currently we have an exciting vacancy for a Doorperson to join our award winning team. The Doorperson will ensure that all guests are welcomed on arrival. They will also ensure the highest level of customer service is extended to all guests through out their stay.
RESPONSIBILITIES:
- Booking and arranging guest activities, transportation, restaurant reservations and arranging amenities for special occasions
- Respond to guest queries over the phone, via email and in person
- Maintain a professional image at all times; a high standard of personal hygiene and grooming is essential, in line with company’s uniform policy
- Handling and storage of guest luggage from their transport, to and from their rooms
- Liaising with drivers and guides to arrange pick up and drop off times
- Anticipate guests needs and deliver service to the highest quality standards
- Upkeep of the cleanliness of the luggage rooms and front of house areas at all times
- Ensure that the guests get the best out of their stay
- Parking of guest cars
- Driving guests if required in the hotel vehicle
- Other ad hoc duties can be assigned to you by Front Office Manager, Duty Managers and General Manager
What we offer:
- Meals whilst on duty in our employee restaurant
- Complimentary provision of uniforms
- Excellent Employee discount in all MHL Hotels and SLH Worldwide.
- Health & Wellness Benefit
- Employee Recognition Awards
- Additional annual leave
- Career Progression
- Recommend a Friend scheme
- Travel and Bike to Work – Tax saving Scheme
Shift work & flexibility are required in this position.
Full clean drivers license required.
About the MHL Hotel Collection:
MHL group is a renowned portfolio of well known, high profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process.
Guided through this process you will be introduced to management relevant to your new role and to our business.
Job Type: Full-time
Additional pay:
- Tips
Benefits:
- Additional leave
- Bike to work scheme
- Company events
- Employee assistance program
- Flexitime
Schedule:
- Weekend availability
Work Location: In person