Lady Gregory Hotel – located in Gort, Co. Galway
ROLE – Duty Manager (Food & Beverage Focus)
Role Summary
The Duty Manager will play a key leadership role in ensuring the smooth daily operations of the hotel, with a particular emphasis on Food & Beverage service. This role requires a hands-on leader with strong operational knowledge, excellent people management skills, and a commitment to delivering exceptional guest experiences. The Duty Manager will oversee staff across all departments during their shift, support F&B operations, and ensure the highest standards of service are consistently maintained.
Key Duties & Responsibilities
Operational Leadership
- Oversee daily hotel operations, acting as the point of contact for all departments.
- Ensure smooth running of Food & Beverage service across restaurant, bar, and banqueting.
- Maintain high standards of customer care and respond quickly to guest feedback or complaints.
- Monitor cleanliness, presentation, and compliance with health & safety standards.
- Liaise closely with Reception, Kitchen, Housekeeping, and Maintenance to ensure seamless guest service.
Food & Beverage Focus
- Supervise and support F&B teams to deliver efficient, friendly, and professional service.
- Ensure menus, promotions, and service standards are consistently implemented.
- Assist in stock control, ordering, and cost management to support profitability.
- Monitor F&B revenue opportunities and encourage upselling across outlets.
- Support in training staff on product knowledge, service techniques, and guest engagement.
Team Leadership & Training
- Lead, motivate, and support staff on duty across all departments.
- Provide coaching and training to ensure high performance standards.
- Manage daily rosters, attendance, and shift handovers.
- Encourage a positive work environment that fosters teamwork and professional growth.
Administration & Compliance
- Ensure compliance with hotel policies, health & safety, HACCP, and licensing laws.
- Complete shift reports, record incidents, and communicate effectively with senior management.
- Support the Owner and Heads of Department with daily operational needs.
Skills & Qualifications
Experience Essential
- Proven experience in hotel management or supervisory role with a strong Food & Beverage background.
- Strong leadership, communication, and team management skills.
- Customer-focused with a genuine passion for hospitality.
- Ability to remain calm under pressure and make effective decisions.
- Good understanding of financial controls, stock management, and cost control.
- Flexibility to work varied shifts including evenings, weekends, and public holidays.
Job Type: Full-time
Pay: €32,000.00-€40,000.00 per year
Benefits:
- Gym membership
- On-site parking
Ability to commute/relocate:
- Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person