Education Content Developer

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. 

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Role Overview

Take the lead in shaping the learning journey for Tines University, our dedicated platform for customer and partner education. As our Education Content Developer, you'll create and maintain engaging multimedia learning resources that reflect the latest product updates and provide a seamless experience for learners worldwide. With your perfect balance of technical aptitude and creativity, you'll elevate our educational content and certification programs to new heights, while ensuring our materials stay current with our rapidly evolving platform.

Key Responsibilities

• Maintain and update Tines University content, ensuring perfect accuracy with every product update, from UI tweaks to major UX changes
• Dedicate 20-30% of your time to monitoring platform changes and signals of updates, converting those into actionable tasks for content creation and updates
• Implement quick updates for simple changes and develop comprehensive content for complex new features, including interviewing SMEs and creating examples
• Support the evolution of the Tines certifications program, refining learning paths and grading hands-on lab submissions
• Support product launches by developing corresponding educational materials that showcase features effectively
• Develop hands-on labs that support our expanding public training offerings
• Create high-quality educational videos using tools like Screen Studio, Camtasia, or Adobe Premiere
• Design and implement a content strategy that ensures consistency across all educational materials
• Collaborate with product teams to understand new features and translate them into effective learning materials
• Sunset outdated content and refresh existing materials to maintain relevance
• Support the University 2.0 refresh initiative by creating content and assisting with the revamp effort
• Creatively leverage AI tools and effective prompting techniques to enhance content development workflows and educational materials
• Use Tines regularly to ensure all content aligns with real-world use cases and best practices

In your first 90 days, you'll

• Complete Tines Core and Advanced certifications
• Conduct a comprehensive review of our current educational content
• Begin developing a content strategy that addresses gaps and ensures consistency
• Create content to support the University 2.0 refresh initiative
• Create prototype content samples that demonstrate your vision for our educational materials
• Establish processes for maintaining high-quality, up-to-date content

What You Bring

• 5+ years of experience as a curriculum designer/developer or in a similar role
• Proficiency with multimedia creation tools such as Camtasia, ScreenFlow, or Adobe Premiere
• Ability to learn technical concepts quickly and translate them into engaging educational resources
• Technical understanding of APIs and workflow automation concepts preferred
• Experience creating video tutorials with professional voiceovers
• Strong organizational skills and meticulous attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize content updates based on complexity and impact
• Some coding knowledge or technical background is a plus but not required
• Passion for AI (experience integrating AI tools into content creation workflows preferred)
• Interest in leveraging emerging technologies to improve educational experiences
• Background in support or technical-facing roles preferred

Why Join Our Education Team

• Make a meaningful impact by helping customers unlock the full potential of Tines
• Exercise your creativity in developing engaging, effective learning experiences
• Work with cutting-edge technology in the rapidly growing automation space
• Join a collaborative team passionate about education and customer success
• Shape the future of how users learn and master our platform
• Competitive salary and benefits package
• Remote-friendly work environment with flexible scheduling options

Target Annual Compensation: €75,000 - €85,000

#LI-SW1

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.