Role Summary
In your role, you will be required to fulfil the full range of Engineering Administrator duties across the Healthcare 21 Group. You will work as part of our Engineering purchasing team, liaising with suppliers, customers, and the service department within Healthcare 21. You will also be required to deal with queries from customers, process orders and deal with warranty returns.
Location: Annacotty, Limerick
Responsibilities

Processing Sales Orders & delivery of parts used on SAP
Purchasing parts for a team of Internal Engineers
Working with engineers to ensure service/repair work completion in efficient manner
Dealing with parts queries, sourcing suppliers and warranty/parts returns efficiently
Inputting data to dedicated software package
Liaising with internal departments to resolve daily issues
Report writing and invoicing
Ensuring ISO standards, and internal SLAs are achieved on a consistent basis
Issuing quotations to customers & dealing with customer queries efficiently
Setting up new part codes and maintaining stock levels
Completion of stock cycle counts with Parts Warehouse Team
Ensure that you comply with risk-assessed policies and procedures relating to IT Security, Health and Safety

Key Competencies

Customer focused, with excellent communication skills
Professional telephone manner is essential
Ability to prioritise workload and work in a pressurised environment
Strong organisational and time management skills
Problem analysis and problem-solving
Adaptable and capable of working on own initiative
Ability to work effectively with other departments and utilise a team approach to accomplish goals.
Excellent attention to detail and accuracy
Strong administration expertise
Flexible approach to all areas of the role

Key Personal Requirements

A minimum of 2 years relevant experience
Knowledge of customer service principles and practices
High level of computer literacy including a good working knowledge of Microsoft Office
Experience of product order and invoicing customers an advantage
Experience in working with SAP an advantage
Experience with the Healthcare sector would be advantageous

We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!