Food & Beverage Duty Manager
We are currently seeking a Duty Manager with a specific focus for the Food & Beverage department to join our amazing team in The Metropole Hotel
Duties & Responsibilities:
- To ensure that the operation in all areas is running to the agreed standard and follow up any discrepancies with the relevant HOD's
- To be operationally responsible for the service delivery and standards throughout the entire building when on duty.
- To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
- Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
- Ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
- Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
- To take control and lead the team in the event of a fire alarm or pre-alarm scenario.
- Ensure that the back of house areas are in clean and proper condition.
- To spot check guest bedrooms daily
Experience and Skills
- A willingness to learn and a great attitude.
- Ability to work to a deadline
- Able to work on own initiative
BENEFITS
- Competitive rate of pay
- Relocation Assistance
- Access to our Company Pension Scheme
- Death in Service Benefit
- Employee referral bonus
- Friends & Family discounts across our restaurants
- Special rates in our hotel accommodation
- Paid internal and external training days
- Access to Trained Mental Health First Aiders
- Team Member Social & Wellbeing Events
- Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
- Meals on Duty
- Assistance with Leap Cards