Main Purpose of the Job: To ensure that customers are served efficiently and that orders are served accurately and with courtesy to the standards required by the Company.
Reporting to: As a Food & Beverage Assistant with Só Hotels you will report to The Food & Beverage Manager, Restaurant Manager, Bar Manager, Duty Manager (or such person as designated by management).
The Hotel:Lough Rea Hotel and Spa is one of the most highly recommended and well-known venues in Galway. Situated just outside the quaint town of Loughrea overlooking Loughrea Lake. Guests can enjoy the Rooftop Garden Bar and Sky Lounge, which boasts panoramic views of Loughrea Lake and the Galway countryside.
The hotels facilities consists of 91 bedrooms, Shore Island Spa, ample free car parking on site, Lir Bar & Brasserie, Abbey Restaurant, along a large conference suite and 6 breakout rooms catering for conferences up to 500 people.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.
Main Duties and Responsibilities
· Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
· Ensure that the highest levels of hygiene are maintained and that the food and beverage service areas are kept clean and tidy and are fully prepared for service at all times
· Greet customers in a welcoming manner and seat them where appropriate.
· Maintain a presence in the room regardless of how few customers there are during service and to be carrying a tray at all times.
· Take orders promptly and clearly and ensure correct till operations are adhered to and that all staff use their own pre-allocated micros card.
· Check frequently that guests are content with meal/beverage/service and ensure that all guests receive polite and courteous attention.
· Ensure tables are always free of unnecessary crockery, cutlery, sauces etc.
· Assist in the documentation of all quality standards and the adherence to these standards at all times.
· Maintain a close working relationship with the Kitchen Team.
· Strive to have a complete knowledge of all elements of the food and beverage product in order to communicate comprehensively this product to the customer.
· You are responsible for efficient service with minimum fuss or delay.
· Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required.
· Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking.
· Adhere to all purchasing and stock control systems and procedures in place.
· Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed
· Assist in developing, maintain and implement appropriate recorded training for F&B team.
The Ideal Candidate:
- Must be fully flexible for early mornings weekdays & weekends.
- Outstanding communication skills
Benefits:
· Employee discount at Só Hotel group properties.
· Career development and progression opportunities.
· Food allowance.
· Employee Assistance Programme
Job Types: Full-time, Permanent
Benefits:
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
Application question(s):
- Do you live in Ireland?
Work authorisation:
- Ireland (required)
Work Location: In person