Are you passionate about cars and customer service? Ready to accelerate your career in the motor industry? Join our dynamic and fast-paced service department as a Trainee Service Manager, where you'll learn from industry leaders and play a key role in delivering outstanding customer experiences.
What You'll Be Doing:
Manage and co-ordinate the day-to-day operations within the service department
- Coordinating service schedules and communicating with technicians
- Ensuring a smooth and professional customer journey from drop-off to collection
- Handling customer queries, concerns, and feedback in a timely manner
- Supporting service advisors and front-of-house staff as needed
- Monitoring job progress and keeping customers updated
- Learning best practices in Ford and Volvo departments
What We're Looking For:
- Strong interest in the motor industry and service operations
- Excellent communication and interpersonal skills
- Organised, reliable, and eager to learn
- Customer-focused with a problem-solving attitude
- IT literate (Keyloop Knowledge beneficial but not essential)
- Previous experience in a service, retail, or customer-facing role is advantageous
What We Offer:
- Full training and mentoring from experienced Service Manager
- Career development and Brand Training opportunities
- Supportive and team-oriented workplace
- Modern facilities and leading automotive brands
- Onsite Parking
- Pension Contribution on completion of probationary period
Whether you're just starting out or looking to move up the ladder in the automotive world, this role is your chance to build a rewarding career in service management