Front Office Supervisor

The iNUA Collection
€25,400 - €30,927 a year
Limerick
Full time
3 weeks ago

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you a natural leader with a passion for the hospitality industry? Are you a proven trainer who can lead a successful tema? If so, we want to hear from you!

We are looking for a motivated and experienced Front Office Supervisor to join our dynamic team.

About the Role:

In this leadership role, you will be responsible for overseeing the daily operations of the front desk, ensuring a smooth and positive experience for all our guests. You will lead a team of Front Desk team members, providing them with training, coaching and support while maintaining the highest standards of customer service. Leading by example is a must with our guests at the forefront of everythign you do.

Responsibilities:

  • Supervise and motivate the team, fostering a positive and productive work environment.
  • Ensure efficient check-in and check-out processes, adhering to all hotel policies and procedures.
  • Manage room inventory and allocation, optimising room occupancy.
  • Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure guest satisfaction.
  • Provide excellent customer service, exceeding guest expectations whenever possible.
  • Handle cash and credit card transactions accurately and securely.
  • Balance the daily cash drawers and prepare financial reports.
  • Train new team members on hotel operations, guest service procedures, and the property management system.
  • Monitor team members’ performance and provide constructive feedback for continuous improvement.
  • Maintain a clean, professional, and welcoming atmosphere in the front desk area.
  • Collaborate effectively with other hotel departments to ensure seamless guest experiences.

Essential Qualifications:

  • Minimum 1-2 years of experience in a hotel front office 4 star hotel environment in a supervisory role.
  • Strong leadership skills with the ability to motivate and coach a team.
  • Exceptional customer service skills and a genuine passion for hospitality.
  • Proficient in hotel reservation systems and property management software.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Positive and professional demeanor with a commitment to exceeding guest expectations.
  • Flexibility in availabliity to undertake 5 shifts over 7 days on a weekly basis & eligibility to udnertake same.

Desirable Qualifications:

  • Experience using Opera Cloud Reservations System.
  • Train the Trainer certification.

We Offer:

  • Competitive salary and benefits package.
  • Opportunity for professional development and growth within the company.
  • Work in a dynamic and fast-paced environment.
  • Be part of a team dedicated to providing exceptional guest service.

We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.

#PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam

Apply
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