Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you a natural leader with a passion for the hospitality industry? Are you a proven trainer who can lead a successful tema? If so, we want to hear from you!
We are looking for a motivated and experienced Front Office Supervisor to join our dynamic team.
About the Role:
In this leadership role, you will be responsible for overseeing the daily operations of the front desk, ensuring a smooth and positive experience for all our guests. You will lead a team of Front Desk team members, providing them with training, coaching and support while maintaining the highest standards of customer service. Leading by example is a must with our guests at the forefront of everythign you do.
Responsibilities:
- Supervise and motivate the team, fostering a positive and productive work environment.
- Ensure efficient check-in and check-out processes, adhering to all hotel policies and procedures.
- Manage room inventory and allocation, optimising room occupancy.
- Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure guest satisfaction.
- Provide excellent customer service, exceeding guest expectations whenever possible.
- Handle cash and credit card transactions accurately and securely.
- Balance the daily cash drawers and prepare financial reports.
- Train new team members on hotel operations, guest service procedures, and the property management system.
- Monitor team members’ performance and provide constructive feedback for continuous improvement.
- Maintain a clean, professional, and welcoming atmosphere in the front desk area.
- Collaborate effectively with other hotel departments to ensure seamless guest experiences.
Essential Qualifications:
- Minimum 1-2 years of experience in a hotel front office 4 star hotel environment in a supervisory role.
- Strong leadership skills with the ability to motivate and coach a team.
- Exceptional customer service skills and a genuine passion for hospitality.
- Proficient in hotel reservation systems and property management software.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
- Strong attention to detail and accuracy.
- Positive and professional demeanor with a commitment to exceeding guest expectations.
- Flexibility in availabliity to undertake 5 shifts over 7 days on a weekly basis & eligibility to udnertake same.
Desirable Qualifications:
- Experience using Opera Cloud Reservations System.
- Train the Trainer certification.
We Offer:
- Competitive salary and benefits package.
- Opportunity for professional development and growth within the company.
- Work in a dynamic and fast-paced environment.
- Be part of a team dedicated to providing exceptional guest service.
We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.
#PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam
