Background
Atkins is a long established and leading player in both the farm and garden machinery sectors in Ireland. From our headquarters at Carrigrohane road we operate a significant garden machinery business representing some of the most popular brands in the industry including Husqvarna, Kubota, Honda, Echo and Briggs & Stratton. We offer a complete portfolio including robot mowers, walk behind and ride-on mowers, compact tractors and all types of handheld garden machinery. Arising from the incumbent moving to another role in the company we have a vacancy for a service advisor at the main customer facing service desk in the showroom. This is a busy and central role.
Job Purpose
Provide an efficient service desk function to customers and support the efficient operation of the workshop.
Key Responsibilities
- Greet customers and book in workshop job
- Allocate jobs to mechanics
- Invoice completed jobs
- Liaise with mechanics, the service supervisor, the parts dept, drivers and others in the business to ensure smooth passage of work through the workshop and avoid delays
- Help customers unload/load machinery coming in/going out
- Take customers’ phonecalls/whatsapp messages/emails booking in jobs, requesting callouts, enquiring of the status of work, etc.
- Attend to service related complaints (escalate if necessary)
- Call customers for payment for work done offsite and follow up with customers if payment is outstanding
- Maintain the workshop department’s deliveries/collections schedule
- Maintain the jobs board to ensure jobs are processed and closed as required
- Ensure machines in for work are stored/parked tidily
- File completed jobcards, PDI sheets, etc. orderly
- Cashout the workshop till daily
- Cover the sales desk at quiet times and during the lunch rotations
Personal Characteristics
- Organisation skills
- An ability to multitask and remain calm under seasonal workload pressures
- A smart presentation and professional demeanor
- A customer service mentality
Experience & Qualifications
- Fluent spoken and written English
- Completed second level education
- Competent PC skills
- Prior experience of a customer facing role an advantage
- A basic mechanical understanding an advantage
Job Dimensions
Title : Service Advisor
Reports To : Service Department Supervisor
Job location : Carrigrohane Road, T12 TX84
Structure : Permanent & full time
Remuneration : €16.50 - €17.50 / hr.
Pension : Yes, attractive employer contributions level
Schedule : Monday to Friday 9:00 – 17:30 + Saturday morning 9:00 – 13:00 on rotation
Overtime : Yes, Saturday mornings, paid at time and a half
Work Environment : Customer facing service desk in the garden machinery showroom
Department : Service supervisor + 4 mechanics + 5 robotic mower technicians + 2 drivers
Job Types: Full-time, Permanent
Pay: €16.50-€17.50 per hour
Expected hours: 39 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Language:
- fluent English (required)
Location:
- Co. Cork, CO. Cork (required)
Work Location: In person
Application deadline: 11/08/2025
Expected start date: 18/08/2025