Specific requirements:
Ø To liaise with all HOD’s on a daily basis to ensure sufficient staffing levels.
Ø To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HOD’s.
Ø To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
Ø To ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
Ø To patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
Ø To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
Ø To take control and lead the team in the event of a fire alarm or pre alarm scenario.
Ø To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.
Ø Ensure that the back of house areas are in clean and proper condition.
Ø To attend the daily 11am/4pm team briefing ensuring that all the days business is covered and any feedback is followed up.
Ø Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP’s, Complaints, Special Requests, Function Business and AOB.
Ø To look after requisitions outside of store hours ensuring that all documentation is completed.
Ø To deal with the situation in the event of a Salto Wristband loss in conjunction with the General Manager.
Ø To spot check guest bedrooms on a daily basis.
Ø To ensure that all public areas within the Hotel are maintained in accordance with the agreed standards.
Ø To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time.
Ø To get involved in and carry out training in the hotel.
Ø To ensure that all necessary Duty Management documentation is compiled, recorded and stored. To conduct show arounds as required.
Ø To help with booking out guests to Hotels when needed.
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- Food allowance
- Gym membership
- On-site parking
- Wellness program
Work Location: In person
Reference ID: DM